Johnson Health Center · 2 months ago
Associate Director of Dental Operations
Madison Heights, VA
Full-time
Onsite
Lead/Staff, Director/Executive
1+ years expJohnson Health Center is seeking an Associate Director of Dental Operations to support the leadership and management of dental services. This role involves ensuring efficient clinic operations, compliance with regulations, and delivering high-quality, patient-centered care while collaborating with senior leadership and clinic managers.
Health CareHospitalMental HealthNon ProfitPrimary and Urgent Care
Responsibilities
Oversees day-to-day operations of all dental clinics to ensure efficiency, access, and patient satisfaction. Analyzes trends and develops recommendations for schedule modification
Provides supervision and support to Dental PAS Coordinator and Dental PAS
Assists the CDO with meeting dental strategic goals and implements continuous improvement initiatives leveraging reports from the BI team
Ensures that JHC maintains adequate access to care in all dental facilities by monitoring patient wait times, ability to schedule appointments, and general patient feedback
Responsible for coordination of compliance with state and federal agencies as they apply to dental care. Perform quarterly or as needed on-site mock inspections to ensure compliance from each compliancy agency
Fills in for the front office when short staffed, if necessary
Implements and monitors workflows, policies, and procedures that support high-quality, cost-effective care
Serves as the first contact for clinic managers regarding dental operations. Work to create unity and give support to clinics by helping them feel a greater connection with operations and clinical staff
Plans, directs, manages, and evaluates staff and operations within dental clinics and dental department. Provide leadership and direct oversight for dental requirements for clinic leaders (Lead DA and Lead Hygienist) to promote the efficient use of staff, resources and dental supplies and encourage opportunities to decrease operational costs and increase revenue
Works in and supports a work environment that encourages learning, ownership, and puts patients first
Works closely with the CDO and DOO to implement the initiatives, policies, procedures, and protocols of the dental department
Participation with academic programs including the Residency Coordinator, CDO or other designated representatives as liaison for submitting needs, updates, data requests
Communicates with CDO to hold clinic managers accountable for dental services and responsible to adhere to those policies and procedures as approved by the CDO
Participates in the establishment of strategic planning, resource allocation, operational plans and policies for dental services
Oversight of the Mobile Dental Unit and its functionality
Maintains open communication with county schools to promote the School Base Oral Health Program. Ensures education is provided at the schools to support the SBOHP
Supports the expansion of dental programs, outreach initiatives, and integration with medical and behavioral health services
Performs related work as required, including: hiring, interviewing, reviews, and processing paperwork with regards to job changes, payroll notification, and staff discipline and terminations
Fosters a culture of teamwork, accountability, and continuous improvement and learning
Responsible for attending dental department meetings
Oversees the Educational Program Scheduling and VCU external rotations, paperwork, and coordination of schedules
Maintains communication with critical departments such as dental billing, CHW’s, Associate Director of Patient Access, and the PAS team
Collects data for patient complaints and works to resolve issues within your scope
Dental super user for eCW
Qualification
Required
Experience working in a fast-paced and patient centered office
Excellent communication skills, both verbal and written
Must be able to maintain confidentiality and be universally discreet on sensitive and/or confidential issues
Demonstrated ability to supervise and lead others
Must be able to present professionally in mannerisms and appearance, demonstrating initiative and function in the best interest of JHC
Proven ability to understand people and their needs
Flexibility in scheduling; must be willing to work varying hours and in varying locations
Ability to deal effectively with individuals from diverse backgrounds and cultures cooperatively and courteously, projecting a positive and respectable image
Ability to work both independently and as a team player
Working knowledge of MS Office Excel, PowerPoint, and Word required, along with a general working knowledge of computers and other applications, including Electronic Medical Records software
Ability to monitor the progress of multiple projects simultaneously
Ability and knowledge to maintain files in an organized fashion
1-3 years of office supervisory or related experience required. Experience in a clinical setting preferred
Two years of college courses, an associate's degree, or a related certification. A bachelor's degree is preferred
Must possess transportation that allows travel to and from multiple JHC locations within a shift
Preferred
Experience in a clinical setting preferred
A bachelor's degree is preferred
Company
Johnson Health Center
Johnson Health Center provides mental health, primary care, pharmacy, dental, pediatric, and healthcare services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Campbell
Chief Executive Officer
Christina Goff
Chief Financial Officer
Company data provided by crunchbase