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St. Elizabeth Healthcare · 5 days ago

IT Automations Product Coord

Crestview Hills, KY

Full-time

Onsite

Mid Level

4+ years exp

St. Elizabeth Healthcare is seeking a Product Coordinator responsible for the coordination and timely delivery of multiple projects related to their assigned product(s). This role involves business analysis, project management, and customer service while ensuring quality standards are met.

Health Care

H1B Sponsor Likely

Responsibilities

Participates in projects as assigned by Director. Works independently to complete work within established timelines. Assists in developing project tasks and works closely with programmer or project manager to resolve issues, remove barriers and avoid delays and surprises. Establishes and manages change control procedures for the product(s) supported. Prioritizes and implements changes requested for the system

Analyzes business processes and designs new product developments and enhancements. Proposes improvements to existing functionality and works to fully understand and implement new functionality available in software releases. Works with Director to develop and maintain product roadmap

Serves as a senior subject matter expert on content, processes, and procedures associated with the product. Maintains in-depth knowledge of the product throughout the systems lifecycle. Maintains in-depth knowledge and expertise in the technical tools used to support the system. Documents and leads resolution for data quality issues. Participates and documents Data definition thru various project lifecycle

Manages the business relationship with the customer, coordinating all questions and issues that arise for the products they support. Ensures that support requests are resolved in a timely fashion and achieves high scores on customer feedback. Coordinates updates and changes with users. Participates in providing support coverage for system users. Coverage includes troubleshooting issues, answering questions from users, and resolving system issues, thus promoting and maintaining optimal usage of the system

Mentors less experienced team members in system support, administration methods, processes, and implementation of those methods

Keeps the Director informed of issues requiring attention and problems likely to result in missed deadlines or user impact. Provides assistance and guidance to the Director as needed and requested

Qualification

Information Systems knowledgeProgramming languagesUiPATH automationDEVOP conceptsIT systems backgroundCustomer serviceHealthcare IT experienceFluent EnglishMentoringCollaboration skillsCommunication skillsProject management

Required

Bachelors degree

Bachelors degree requirement can be waived if the candidate has four or more years experience supporting an applicable application

Extensive knowledge of Information Systems, vendors software tools and business processes

Excellent collaboration and oral and written communication skills

Four or more years of related information systems experience

Ability to manage multiple projects in a fast-paced environment and meet implementation deadlines

Fluent written and spoken English is mandatory

Preferred

Experience in programming languages such as VB.net, JavaScript, Python, etc

Experience with UiPATH automation platform (preferred but not required)

Understanding of AI, ML, Agentic and process methodologies are a plus

Knowledge of DEVOP concepts and best practices

A broad background in IT systems and services including software and infrastructure

A passion for understanding customer problems and creating innovative solutions

Healthcare IT experience is preferred but not required

Company

St. Elizabeth Healthcare

Glassdoor3.8

St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Greater Cincinnati region.

Founded in 1861

Kenton, Kentucky, USA

10001+ employees

http://www.stelizabeth.com/

H1B Sponsorship

St. Elizabeth Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (5)

2022 (1)

2021 (3)