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Accel Entertainment · 1 month ago

Business Systems Analyst, Salesforce/AI

Burr Ridge, IL

Full-time

Hybrid

Mid Level

$80K/yr - $95K/yr

Accel Entertainment, Inc. is a growing provider of local-focused gaming and one of the largest terminal operators in the United States. The Business Systems Analyst (BSA) will serve as a bridge between business stakeholders and technical teams, focusing on Salesforce and AI to drive business process improvements and enhance customer-facing systems.

Financial ServicesGamingVideoVideo Games

H1B Sponsor Likely

Responsibilities

Engage with stakeholders to understand business problems, needs, and objectives

Elicit requirements using interviews, workshops, surveys, and document analysis

Translate business needs into functional and non-functional requirements

Develop and maintain documentation such as: Business Requirements Documents (BRDs), Functional Specifications, User Stories and Acceptance Criteria, Process Flows and Use Cases

Map current (“as-is”) business processes and identify inefficiencies

Design improved (“to-be”) workflows to optimize performance and reduce costs

Facilitate discussions to align business teams on proposed process changes

Act as a liaison between business users, developers, QA testers, and management

Communicate clearly between technical and non-technical stakeholders

Manage stakeholder expectations and ensure alignment on scope and priorities

Organize and lead meetings, presentations, and testing

Assist with evaluating proposed solutions against business requirements

Conduct QA and validate the developed solution

Support User Acceptance Testing (UAT) by creating test cases and validating results

Assist project managers with scope definition, timelines, and deliverable tracking

Support management activities — including training, communication, and adoption tracking

Document lessons learned and contribute to continuous improvement efforts

Understand enterprise systems such as ERP, CRM, and data analytics tools

Collaborate with technical teams to ensure system design aligns with business needs

Contribute to API or data integration discussions by clarifying business logic

Qualification

Salesforce platformAI conceptsBusiness process analysisAgile developmentProject management toolsAnalytical skillsStakeholder managementCommunication skillsProblem-solving skills

Required

Bachelor's degree in business, Information Systems, Computer Science or a related field (or equivalent experience)

Ability to work a hybrid schedule in our Burr Ridge, IL office

Demonstrated experience working with the Salesforce platform (Sales Cloud, Service Cloud, customizations, reporting, dashboards)

Strong understanding of business processes (sales, service, marketing, operations) and how to translate them into technology solutions

Familiarity with AI concepts and applications and how they can be applied to CRM/enterprise platforms

Excellent analytical, problem-solving and process-modelling skills

Strong verbal/written communication and stakeholder-management skills—able to interface with business and technical teams

Experience working in Agile or hybrid software development environments (scrum, sprint planning, backlog grooming)

Ability to document business requirements, functional specifications, process flows and use cases clearly

Ability to manage concurrent projects and must be able to prioritize deliverables accordingly

Experience with project management and issue-tracking tools (e.g., Jira, Monday.com)

Preferred

Salesforce Certifications (e.g., Salesforce Administrator, Salesforce Business Analyst, or Platform App Builder)

Experience with AI platforms, data science teams or analytics implementation in CRM

Experience with testing and UAT for CRM

Benefits

Medical, dental, and vision

Life, AD&D, critical illness, and hospital insurance

Short and long-term disability

Identity/legal protection

Access to FSA and HSA accounts

Traditional and/or Roth 401(k) plans

Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Company

Accel Entertainment

Accel Entertainment is a gaming operator that offers video gaming and entertainment services. It is a sub-organization of TPG.

Founded in 2009

Bolingbrook, Illinois, USA

1001-5000 employees

http://accelentertainment.com

H1B Sponsorship

Accel Entertainment has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (3)