Xerox · 2 weeks ago
Field Service Technician - Chapel Hill, NC
Durham, NC
Full-time
Onsite
Mid Level
3+ years expXerox is a leading company in office and production print technology, expanding into software and services for the hybrid workplace. They are seeking a professional Field Service Technician to provide exceptional service, perform technical diagnostics, and ensure customer satisfaction through effective management and support.
Digital MediaHardwareInformation TechnologyPrintingSoftware
Hiring Manager
Jason Collado
Responsibilities
Strong communication skills with external and internal partners Individual Contributor
Interfaces both internally within functional area (services) as well as with external customers in providing service that delights the customer
Has developed specialized skills or is multi-skilled through job-related training
Completes a variety of atypical assignments
Solves problems of a recurring nature, but also takes a broad perspective to problems and may identify new, less obvious solutions
Completes work with a limited degree of supervision
Acts as an informal resource for colleagues with less experience
May lead a team in the performance of a variety of tasks that are generally routine
Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance
Completes onsite fault-diagnosis and repair
Handles Parts & Consumables replacements
Executes Installations and Shop Setups of New Equipment
Manages Total Call Process
Primary focal point for service reps with customer and technical problem escalations
Assists and backs up Specialist as required
Generates new and innovative solutions to complex problems, and proposes improvements to processes
Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required
Provide customer training on assigned products in accordance with current field procedures
Take ownership for customer issues and resolution with minimal support required
Keeps clients informed of ETA Arrival and follow up on ETA for return with Parts
Adhere to proper escalation procedures to resolve customer issues
Communicates opportunities to upgrade assets to sales channels
Verbal communications with external and internal interactions
Direct client interaction with basic presentation skills
Escalate ongoing HW/SW issues to L2/L3
Use of current AI Tools and Technical Documentation
Participate in ongoing product training
Assist other TSRs as required with call support, knowledge sharing & problem resolution
Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team
Manage call activities
Document calls in applicable systems
Manage workday for maximum productivity
Responsible for fully assigned workload territory
Qualification
Required
Recommended Professional Certifications: Preferred COMP TIA A+/N+
Senior level job with considerable work experience (3+ years)
Intermediate MS Office experience
Detailed knowledge of IT Fundamentals (e.g., PC hardware / software, Printer languages, Operating Systems, Desktop Applications, Networking, Network protocols)
Valid driver's license
Company
Xerox
Xerox produces and supplies network printers, copiers, and fax machine equipment.
10001+ employees
H1B Sponsorship
Xerox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (10)
2022 (5)
2021 (10)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$28.5B2025-03-25Post Ipo Debt· $800M
2024-03-25Post Ipo Debt
2024-03-04Post Ipo Debt· $500M
Leadership Team
Steve Bandrowczak
Chief Executive Officer
Chuck Butler
CFO
Recent News
MarketScreener
2025-12-16
2025-12-16
Company data provided by crunchbase