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Service 1st Federal Credit Union · 1 month ago

Member Service Representative (Part-Time) - Corporate Center, Danville

Danville, PA

Part-time

Onsite

Entry Level

1+ years exp

Service 1st Federal Credit Union is seeking a part-time Member Service Representative to assist members with routine financial transactions and services. The role involves processing member transactions, cross-selling financial products, and resolving account inquiries while providing excellent customer service.

AccountingBankingCredit CardsFinancial Services

Responsibilities

Receives and processes member's financial transactions

Cross-sells various deposit, loan and convenience services appropriate to each individual member

Uses problem solving skills to research member account questions and concerns

Performs other daily, weekly and monthly routine tasks

Performs other duties as assigned

Welcomes members and guests by name, provides routine information concerning services and directs members to the appropriate department for specific information and service

Completes member transactions including but not limited to deposits; withdrawals; transfers; loan and VISA payments; check cashing; wire transfers; coin machine transactions; cash advances; non-member and shared branching transactions; opening IRAs; ordering members checks; and direct deposits

Sells VISA gift cards, foreign checks and cashier's checks to member

Processes debit and credit card disputes

Sorts incoming mail and processes mail transactions including night deposit transactions

Fulfills the stated financial needs of members and through directed conversation uncovers the unstated financial needs of members

Cross-sells various deposit, loan and convenience services appropriate to each individual member in person as well as by mail and telephone

Completes routine tasks including but not limited to maintaining cash drawer maximum allowed limits; verifying and balancing a cash drawer; assists in verifying cash shipments and orders; services and fills TCRs; audits gift cards; balances the vault book and services the coin machine

Resolves member questions and concerns; researches account inquiries; and troubleshoots and replies to internal inquiries in a timely, friendly and accurate manner

Completes additional follow up as needed

Becomes familiar with and abides by policies, procedures and guidelines set forth by the credit union, e.g. Security; Bank Secrecy Act; Identity Theft and Red Flags; Cash Over/Short Guidelines; Check Cashing and Holds; Confidentiality; etc

Follows proper procedures for dual control

Performs a variety of miscellaneous tasks including typing, filing, computer input, answering the telephone before three rings and other duties as assigned

Maintains a dependable record of attendance and timeliness

Participate in training and professional development activities to acquire and maintain standards established by the credit union. This could include attending conferences, seminars and workshops as directed by Management