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IXL Learning · 2 weeks ago

Associate Customer Support Analyst, Teachers Pay Teachers (TPT)

Raleigh, NC

Full-time

Hybrid

New Grad, Entry Level

IXL Learning is the country's largest EdTech company, seeking a driven, customer-focused, and analytical individual for their Teachers Pay Teachers customer support team. In this role, you will provide support to buyers, sellers, and administrators across the TPT marketplace, responding to inquiries and improving products and services based on customer feedback.

ArtEducationLanguage Learning

Responsibilities

Develop and maintain a high level of product expertise

Provide timely and accurate solutions by email to incoming customer questions

Use your product expertise to identify customer needs and help customers with best practices

Troubleshoot issues and provide expert solutions and workarounds

Create and maintain product documentation for internal teams and customers

Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with our users

Learn to do the necessary background research to deliver high quality customer experiences that require less customer effort

Work with teammates on ad-hoc projects

Gather customer feedback and feature requests to share with our product and engineering teams

Qualification

Product expertiseCustomer supportResearch skillsCritical thinkingProblem-solvingCommunication skillsDetail-orientedOrganizational skillsTeam collaboration