Recovery Monitoring Solutions · 2 months ago
Client Services Representative - Texas
McLennan, Waco, TX, US
Full-time
Onsite
New Grad, Entry Level
$14/hr - $14/hr
0+ years expRecovery Monitoring Solutions is a leading provider of treatment and electronic monitoring services, with corporate offices in Dallas, TX. The Client Services Representative is responsible for administering drug testing and managing electronic device installation and maintenance, ensuring compliance and providing customer service to clients.
CommunitiesConsultingEducationSoftware
Responsibilities
Operate front desk efficiently and coordinate all aspects of a new client file set up
Ensure client compliance with alcohol and drug screenings, administer drug and alcohol testing determined by client’s program
Collect client payment for services based on program requirements
Meet with clients to install, remove, or perform maintenance on the monitoring technologies and provide customer service duties to clients and the agencies served
Schedules installation appointments for all new referrals and maintenance appointments
Manage daily communication and equipment alerts and maintenance items
Delivers participant completion, non-compliance, and payment reports to appropriate supervising agencies
Qualification
Required
6 months of customer service experience
Clean Background
Some travel may be required - valid driver's license necessary
Must exhibit ability to work under pressure and maintain composure and pleasant manner
Excellent interpersonal and organizational skills required
Prioritize tasks appropriately and complete in timely manner
Ability to multitask and work in a fast-paced environment with multiple interruptions
Proficient in Microsoft Office O365
Bend, stoop, lift objects up to 10lbs., and maintain mobility necessary to perform minimum functions associated with the position
Company
Recovery Monitoring Solutions
Recovery Monitoring Solutions offers monitoring, case management and treatment/education services to criminal justice communities.
201-500 employees
Funding
Current Stage
Growth StageRecent News
2025-12-09
Company data provided by crunchbase