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Signode · 2 months ago

Customer Service Representative - Phoenix, AZ

601 S 65th Ave suite 1, Phoenix, AZ 85043, USA

Full-time

Onsite

Entry Level

$21.55/hr - $26.85/hr

2+ years exp

Signode is a leading manufacturer of transit packaging solutions, and they are seeking a Customer Service Representative to manage the customer experience. The role involves processing customer data, maintaining relationships, and resolving issues to ensure customer satisfaction.

ManufacturingPackaging ServicesPlastics and Rubber ManufacturingWarehousing

Responsibilities

Answer incoming customer service tickets, phone calls, and Teams messages, courteously and consistently using established guidelines

Respond full circle to requests from customers, sales reps and service reps

Collaborate with other departments to resolve customer issues and align with customers’ needs and requests

Maintain appropriate records and documentation in our ERP System

Act as an Account advocate by managing and overseeing inquiries that require concierge handling

Communicate proactively with customers to keep them aware of updates, changes, delays, and other information deemed important to them

Investigate and resolve billing concerns by tracing shipments, researching price differences and entering credit memos for approval, quoting special parts prices and following up on credit hold orders in our ERP

Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction

Efficiently enter orders and address inquiries by leveraging the resources within the business, and following the standardized processes implemented

Complete and review customer specific reports for accuracy and integrity

Recommend ideas which enhance the overall customer experience