Texas Health Action ยท 2 months ago
Patient Access Front Office Manager
Austin, Texas, United States
Full-time
Onsite
Mid, Senior LevelTexas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services. The Patient Access Front Office Manager oversees all front-office operations, ensuring efficient and compassionate service from check-in to check-out while managing administrative workflows and compliance with policies.
Health CareNon Profit
Responsibilities
Oversee hiring, training, and supervision of the Medical Reception teams for our KIND Clinic and Waterloo Counseling Center programs
Ensure timely response to patient requests, questions and complaints, mitigating problems with service lines or products to provide optimal patient care
Oversee the accurate collection of patient demographic and insurance information during registration, including any applicable co-pays
Ensure accurate verification of patient insurance benefits and eligibility
Manage patient appointment scheduling across different departments and providers
Partners with Clinic Administrators and Patient Access Manager to ensure clinic front desks are staffed to meet our patient needs
Partners with Clinic Administrators to ensure our front lobbies are well maintained, cleaned and kept a safe space for patients
Ensure compliance with office safety regulations for medical reception staff
Maintain a visible presence in our clinics to support patients and staff directly
Provides coverage for medical reception staff as needed
Act as a bridge between clinic administrators and medical reception employees, ensuring that clinic operations run efficiently
Participate in daily huddles and relevant meetings to review workflow updates, policy changes, and performance targets
Identify operational issues and suggest solutions to optimize patient care
Develop and implement front-desk protocols for communication, confidentiality, and professionalism
Oversee the implementation of new technologies and systems within the medical reception team
Oversee medical reception staff scripting, tone, and professionalism in phone and in-person interactions
Develop and implement quality assurance tools, to effectively monitor and evaluate staff performance
Prepare reports and analyze data related to medical reception duties and responsibilities
Work with other supervisors and other management team members to support staff and maximize customer satisfaction for all service lines
Foster a culture of teamwork, accountability, and customer service excellence
Consistently provide learning or coaching opportunities, and take corrective action, if necessary
Coordinates meetings, appointments, and travel arrangements for staff, as needed
Qualification
Required
Bilingual English/Spanish Preferred
Oversee hiring, training, and supervision of the Medical Reception teams for our KIND Clinic and Waterloo Counseling Center programs
Ensure timely response to patient requests, questions and complaints, mitigating problems with service lines or products to provide optimal patient care
Oversee the accurate collection of patient demographic and insurance information during registration, including any applicable co-pays
Ensure accurate verification of patient insurance benefits and eligibility
Manage patient appointment scheduling across different departments and providers
Partners with Clinic Administrators and Patient Access Manager to ensure clinic front desks are staffed to meet our patient needs
Partners with Clinic Administrators to ensure our front lobbies are well maintained, cleaned and kept a safe space for patients
Ensure compliance with office safety regulations for medical reception staff
Maintain a visible presence in our clinics to support patients and staff directly
Provides coverage for medical reception staff as needed
Act as a bridge between clinic administrators and medical reception employees, ensuring that clinic operations run efficiently
Participate in daily huddles and relevant meetings to review workflow updates, policy changes, and performance targets
Identify operational issues and suggest solutions to optimize patient care
Develop and implement front-desk protocols for communication, confidentiality, and professionalism
Oversee the implementation of new technologies and systems within the medical reception team
Oversee medical reception staff scripting, tone, and professionalism in phone and in-person interactions
Develop and implement quality assurance tools, to effectively monitor and evaluate staff performance
Prepare reports and analyze data related to medical reception duties and responsibilities
Work with other supervisors and other management team members to support staff and maximize customer satisfaction for all service lines
Foster a culture of teamwork, accountability, and customer service excellence
Consistently provide learning or coaching opportunities, and take corrective action, if necessary
Coordinates meetings, appointments, and travel arrangements for staff, as needed
This is a full-time, exempt position requiring 40 hours a week with some night and weekend hours
Company
Texas Health Action
Texas Health Action is a non-profit dedicated to providing access to culturally affirming health services in a safe &supportive environment.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandra B Guerra
Chief Medical Officer
Recent News
Austin Business Journal
2025-02-21
2022-06-08
Company data provided by crunchbase