ElectionSource ยท 2 months ago
Equipment Support & Testing Technician Upper Peninsula & Northern Mi
Marquette, MI
Contract
Hybrid
New Grad, Entry Level
$40K/yr - $45K/yrElectionSource is a leader in the election industry, providing turnkey election services and products. The Equipment Support & Testing Technician is responsible for customer service, testing, and maintenance of election equipment, along with supporting sales opportunities.
CommercialIndustrialSoftware
Responsibilities
Service and Maintenance of Voting Equipment in our facility and in the field
Testing Voting Equipment at client locations
Supporting Sales and Coding Department when needed
Handling support calls from clients
Proactively provide support to resolve customer product & service requests, and coordinating effective and appropriate solutions to meet customer needs
Process product & service orders based on the customer needs, requirements, warranties and/or customer contract
Collaborate with customers, and internal departments to provide timely and accurate information and feedback on improving end-user functionality
Work with ElectionSource management team on implementing State of Michigan Bureau of Election updates and certifications
Travel to Clerk Association Meetings
Other assigned responsibilities as needed or required
Qualification
Required
Business experience involving customer service or technical support
Demonstrated skills supporting complex technical product implementations & solutions
Strong IT skills, both software and hardware
Excellent verbal and written communication skills along with good presentation skills
Strong organizational skills including multi-tasking and time management
Ability to establish and maintain business relationships with customers
Ability to analyze problems and identify potential solutions and preventive measures
Willingness to travel up to 50% of the time
Capability to work longer hours during election time
Good driving record
Positive attitude
Self-starter
Preferred
Associate's degree or higher preferred, but not required
Customer Relations and Sales experience preferred
Knowledge and understanding of the elections industry preferred, but not required (we will train)
Benefits
401(k)
Paid time off
Bonus pay
Health Insurance
Company
ElectionSource
ElectionSource provides logic & accuracy testing, preventative maintenance, union elections, new voting systems, and training services.
Founded in 1999
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Gerrid Uzarski
Chief Operating Officer
Company data provided by crunchbase