NiCE · 2 months ago
Manager, Agile Delivery Excellence
USA - Sandy, UT
Full-time
Onsite
Senior Level
6+ years expNiCE Ltd. is a global leader in software solutions, known for its innovation in AI and cloud technologies. As the Manager of Agile Delivery Excellence, you will lead a team of Agile Coaches and collaborate with various leaders to enhance delivery practices across the CCaaS portfolio, ensuring high performance and value delivery.
Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
Responsibilities
Lead and develop a team of Agile Coaches supporting multiple R&D groups and cross-product value streams
Coach Directors, Engineering Managers, Product leaders, and Scrum teams to strengthen delivery maturity, collaboration, and accountability
Establish, standardize, and continuously evolve Lean-Agile ways of working across geographically distributed teams
Provide hands-on facilitation for critical sessions (backlog workshops, planning events, retros, breakdown sessions)
Mentor coaches and leaders in modern coaching techniques (systems thinking, flow coaching, facilitation, conflict navigation)
Drive predictable sprint/PI planning, backlog readiness, execution transparency, dependency management, and flow improvement across value streams
Create and maintain frameworks that support consistent delivery rhythms, healthy WIP limits, and high-quality engineering practices
Monitor delivery metrics (flow efficiency, predictability, cycle time, throughput, defect trends, release readiness) and partner with teams to address bottlenecks
Ensure alignment between roadmap, team capacity, and delivery commitments, balancing short-term execution with long-term sustainability
Support continuous refinement of definition-of-ready, definition-of-done, and end-to-end delivery quality gates
Strengthen leadership agility and team ownership through coaching, workshops, targeted interventions, and education programs
Foster a culture grounded in customer-centric value flow, measurable improvement, transparency, and psychological safety
Diagnose systemic issues and partner with cross-functional leaders to implement improvements in planning, governance, communication, and execution
Introduce practical Lean thinking and flow practices (limiting WIP, improving handoffs, optimizing value streams)
Guide teams and leaders through change adoption, addressing resistance, alignment gaps, and operational friction
Qualification
Required
Minimum 6 years of experience in Agile delivery, product/software development, or transformation roles, including coaching at scale
Experience leading Agile practices at a multi-product, cloud-native software company - CCaaS, SaaS, or large-scale enterprise platforms
Proven success leading Agile Coaches and influencing senior engineering and product leadership
Deep knowledge of Scrum, Kanban, Lean, and modern flow-based delivery; familiarity with scaling patterns (e.g., SAFe, LeSS, dual-track discovery, or portfolio flow)
Strong understanding of cloud operations, multi-tenant architecture, DevOps principles, CI/CD pipelines, SLAs/SLOs, and release management in real-time customer experience domains
Demonstrated ability to facilitate complex discussions, decision-making sessions, and alignment workshops
Strong communication, facilitation, coaching, and change-leadership skills
Preferred
Preferred 10+ years of experience in Agile delivery, product/software development, or transformation roles, including coaching at scale
Relevant certifications (CSM, CSP, ICP-ACC, ICP-EAT, SPC, PKT) are a plus, not required
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
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