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Via · 2 months ago

Product Support and Operations Specialist

New York City

Full-time

Onsite

Entry Level

$65K/yr - $75K/yr

1+ years exp

Via is a technology company transforming transportation around the world, aiming to create modern and efficient public transportation systems. As a Product Support and Operations Specialist, you will support partners by resolving operational issues, providing technical assistance, and fostering relationships to improve deployment results.

LogisticsMobile AppsReal TimeRide SharingTransportation

Responsibilities

Learn fast: You’ll receive hands-on training and mentorship from experienced team members to get you up to speed on our tools, workflows, and industry context. You'll become an expert on Via!

Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner

Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform

Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams

Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results

Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives

Qualification

Technical support experienceAnalytical skillsFluency in languagesProblem solvingProcess orientationCommunication skillsAttention to detailOrganizational skills