ISC2 East Bay Chapter · 2 months ago
Client Services and Operations Lead Manager
San Jose, CA
Full-time
Onsite
Senior LevelThe City of San José is recruiting for a Client Services and Operations Lead Manager in the Infrastructure Division of the Information Technology Department. This senior-level technical manager will oversee teams for endpoint management, Help desk operations, and Enterprise IT procurements while ensuring high service delivery metrics and leading large-scale enterprise projects.
Computer & Network Security
Responsibilities
Overseeing and managing all the teams and services for endpoint management, Help desk operations, and Enterprise IT procurements
Maintaining a high service delivery metric for endpoint support and connectivity
Strategizing technology solutions to modernize and optimize endpoint management
Ensuring the delivery of excellent end-user support
Leading large-scale enterprise projects
Supervising a team of Network Technicians, Enterprise Information Technology Engineers, and mid-level service delivery managers
Ensuring high customer service delivery metrics are met or exceeded
Leading technical teams through project review, configuration, and implementation of new technology
Developing and improving IT operation policies, procedures, standards and governance models that fit the enterprise
Overseeing Citywide technology procurements and inventory control
Leading enterprise procurements for new Client Services specific technologies
Troubleshooting and resolving complex technical issues with limited resources
Making strategic and operational decisions
Responding to potential security incidents
Directing teams performing day-to-day system administration and troubleshooting
Qualification
Required
Senior-level technical management experience
Experience overseeing and managing teams and services for endpoint management
Experience in Help desk operations
Experience with Enterprise IT procurements
Ability to maintain high service delivery metrics for endpoint support and connectivity
Experience strategizing technology solutions to modernize and optimize endpoint management
Experience delivering excellent end-user support
Experience leading large-scale enterprise projects
Supervisory experience with Network Technicians, Enterprise Information Technology Engineers, and mid-level service delivery managers
Experience with cloud-based services such as storage and Office 365
Experience with System Center Configuration Manager and Airwatch
Technical hands-on leadership and oversight
Technical project management experience
Ability to develop and improve IT operation policies, procedures, standards, and governance models
Experience overseeing Citywide technology procurements and inventory control
Experience leading enterprise procurements for new Client Services specific technologies
Ability to work in a fast-paced dynamic environment
Ability to multitask
Ability to make strategic and operational decisions
Experience responding to potential security incidents
Experience directing teams performing day-to-day system administration and troubleshooting
Proven ability to troubleshoot and resolve complex technical issues with limited resources
Team leadership skills
Team player attitude
Positive attitude
Company
ISC2 East Bay Chapter
The mission of the ISC2 East Bay Chapter is to: Be Safe and Secure, Build a community for local professionals, Provide career development and CPE opportunities to our members, and Promote industry awareness and best practices.
Founded in 2014
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase