TerraBella Senior Living · 2 months ago
Vice President of Support Services (Senior Living)
Charlotte, NC
Full-time
Onsite
Director/Executive
10+ years expTerraBella Senior Living is the proud operator of over 50 amenity-, care-, and lifestyle-focused communities across several states. The Vice President of Support Services provides strategic and operational leadership for all support functions, ensuring service delivery and operational excellence across the communities.
Assisted LivingCommunitiesElder Care
Responsibilities
Operational Leadership: Direct all Support Services departments, establishing standards, SOPs, and measurable KPIs
Quality & Compliance: Ensure communities comply with safety, sanitation, and state/local regulations
Performance Management: Monitor efficiency, costs, and customer service scores to identify opportunities for improvement
Strategic Growth: Partners with leadership to support transitions of new communities into TerraBella’s portfolio, driving cultural and procedural alignment
Financial Stewardship: Develop and manage operating budgets, identifying cost-saving and productivity initiatives
Team Development: Coach regional and community-level leaders to drive accountability and continuous improvement
Cross-Functional Collaboration: Work with HR, Finance, and Procurement to align service delivery, staffing levels, and vendor performance
Qualification
Required
Bachelor's degree in Business Administration, Hospitality, or related field (Master's preferred)
10+ years of senior leadership experience in operations or support services within senior living, healthcare, or hospitality
Proven record improving operational efficiency and service quality across multi-site portfolios
Strong financial acumen and experience managing large budgets
Excellent leadership, communication, and problem-solving skills
Benefits
Medical
Dental
Vision
Life and disability insurances
Paid time off
Paid holidays
401(k) plan with company match
Employee Assistance Program
Accident insurance policies
Company
TerraBella Senior Living
TerraBella Senior Living is a retirement community that provides assisted living and memory care services for the elderly.
Founded in 1997Charlotte, North Carolina, USA
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kellee Agee
Chief Operating Officer
Recent News
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