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NAPA Auto Parts · 3 months ago

Customer Service Rep II

Manchester, NH, USA

Full-time

Onsite

Mid Level

NAPA Auto Parts, part of Motion Industries, is seeking a Customer Service Rep II to enhance customer relationships and drive sales. The role involves placing orders, negotiating pricing, managing inventory, and providing support to less experienced representatives.

AutomotiveMachinery ManufacturingManufacturingRetailWholesale

Responsibilities

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements

Orders items to ensure appropriate inventory levels are maintained for customers

Expedites backorders. May pull inventory and prepare order for shipment to customer

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory

Determines the most cost effective shipping method for customer orders

May handle customer returns

May be assigned to one customer

Provides coaching, guidance, and direction to less experienced Customer Service Representatives

Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems

May be responsible for quality and/or safety in the branch

Performs other duties as assigned

Responds to complex customer inquiries regarding products, provides quotes, and handles order entry

Qualification

Customer relationship managementOrder processingInventory managementCoachingProblem solving

Required