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Merchants Bonding Company · 2 months ago

Intern - Systems Support

West Des Moines, IA, USA

Internship

Onsite

Intern

$23/hr - $23/hr

Start in 2026 Spring

Merchants Bonding Company is a top surety company that values innovation and collaboration. They are seeking a Systems Support Intern to help improve processes and enhance collaboration across teams by optimizing the use of Microsoft 365 tools.

Insurance

Growth Opportunities

Responsibilities

Support process improvements and system organization to enhance collaboration and efficiency across teams

Help optimize how employees store, share, and access information within Microsoft 365 tools

Assist in simplifying workflows and creating user-friendly tools and resources; help automate the boring stuff

Contribute to improving user experience through organization, usability testing, and clear documentation

Collaborate with departments and IT to identify opportunities for system improvements and ensure successful adoption

Qualification

Microsoft 365 toolsInformation SystemsDatabase ManagementSystems Analysis & DesignPower Platform certificationsProfessionalismTime ManagementCommunicationCritical ThinkingCollaboration

Required

Strong Academic Performance and Relevant Coursework: A demonstrated commitment to excellence through your academic achievements, with relevant coursework such as Information Systems, Database Management, Systems Analysis & Design, or related areas

Microsoft Skills: Exposure to Microsoft 365 tools, including basic familiarity with SharePoint, OneDrive, Teams, Power Automate, and Forms

Helpful Experience: Any role showing you can organize content, solve problems, or support customers and users

Leadership and Initiative: Evidence of improving a process, cleaning up digital materials, or helping a team adopt a new tool or process

Professional Development: Participation in certifications or learning related to Microsoft 365 or Power Platform (e.g., MS-900, PL-900, SC-900) or other self-driven projects demonstrating curiosity and growth

Collaboration and Communication: Experience working with cross-functional teams or communicating technical ideas to non-technical users, showing comfort bridging the gap between people and systems