OKX · 2 months ago
Principal Product Manager, Trust & Experience
San Jose, California, United States
Full-time
Onsite
Senior Level, Lead/Staff
$268K/yr - $313K/yr
5+ years expOKX is a leading crypto exchange focused on reshaping the future with crypto. The Principal Product Manager will own and enhance compliance systems, focusing on building trust and improving user experience by reducing friction in onboarding and identity verification processes.
AppsBitcoinBlockchainCryptocurrencyFinanceFinancial ServicesFinTechInformation TechnologyInternetWeb3
Responsibilities
Own end-to-end product strategy and roadmap for user onboarding and verification flows, driving measurable improvements in conversion, user satisfaction, and operational efficiency
Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity
Collaborate with Compliance, operations and business teams to understand policy and compliance requirements and translate them into scalable product solutions
Use data, research, and experimentation to make informed product decisions and prioritize improvements
Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations
Design and deliver product solutions that are audit-ready, transparent, and scalable
Qualification
Required
5+ years of product management experience, preferably in a fintech, platform, or highly regulated environment
Strong product intuition with a user-first mindset; you've designed seamless experiences in complex ecosystems
Strong analytical skills and data-driven mindset, with the ability to identify user friction points
Experience working with or around regulatory/risk requirements, even if not directly responsible for compliance
Ability to translate abstract requirements into elegant, actionable product solutions
Comfortable working across cross-functional teams and balancing competing priorities
Excellent written and verbal communication skills, particularly in navigating technical and regulatory discussions
Familiarity with global regulatory frameworks or data privacy requirements
Experience with A/B testing, funnel optimization, and experimentation frameworks
Fluent in English and Mandarin
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Company
OKX
OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Giant NetworkCeyuan Ventures
2017-12-15Series B
2014-03-16Series A· $10M
Leadership Team
Gracie Lin
Singapore CEO
Hong Fang
President
Recent News
2026-01-22
2026-01-22
Crowdfund Insider
2026-01-22
Company data provided by crunchbase