OKX · 2 months ago
Principal Product Manager, Institution Onboarding Experience (KYB)
San Jose, California, United States
Full-time
Onsite
Senior Level, Lead/Staff
$268K/yr - $313K/yr
5+ years expOKX is a leading crypto exchange focused on reshaping the future through crypto. The Principal Product Manager will own and enhance the compliance systems, specifically focusing on the institutional onboarding experience, ensuring smooth and secure onboarding for business and enterprise customers.
AppsBitcoinBlockchainCryptocurrencyFinanceFinancial ServicesFinTechInformation TechnologyInternetWeb3
Responsibilities
Own end-to-end product strategy and roadmap for institutional clients, including document collection, entity verification and ultimately account activation
Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity
Collaborate with Compliance, operations and business teams to understand policy and compliance requirements and translate them into scalable product solutions
Use data, research, and experimentation to make informed product decisions and prioritize improvements
Simplify complex processes through thoughtful product design and automation
Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations
Design and deliver product solutions that are audit-ready, transparent, and adaptable to evolving regulatory standards
Qualification
Required
5+ years of product management experience, ideally with exposure to B2B, fintech, or enterprise platforms
Experience building onboarding, identity verification, or enterprise account experiences
Strong product intuition with a user-first mindset; you've designed seamless experiences in complex ecosystems
Strong analytical skills and data-driven mindset, with the ability to identify user friction points
Experience working with or around regulatory/risk requirements, even if not directly responsible for compliance
Strong systems thinker who can navigate and simplify complex workflows, particularly where multiple stakeholders or roles are involved
Proven ability to work across technical, compliance, business and operational teams to deliver compliant, scalable product solutions
Excellent communication and collaboration skills, especially in translating regulatory or operational needs into product requirements
Preferred
Familiarity with institutional KYC/KYB processes, AML requirements, or enterprise identity management
Experience with workflow automation, case management systems, or back-office tooling
Background in financial services, SaaS platforms, or B2B marketplaces
Fluent in English and Mandarin
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Company
OKX
OKX is the second largest global crypto exchange by trading volume and a leading Web3 ecosystem.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$10MKey Investors
Giant NetworkCeyuan Ventures
2017-12-15Series B
2014-03-16Series A· $10M
Leadership Team
Gracie Lin
Singapore CEO
Hong Fang
President
Recent News
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Company data provided by crunchbase