Monarch · 2 months ago
Membership Sales Specialist (Travel Required)
United States
Full-time
Remote
Mid LevelMonarch is a company focused on transforming women's healthcare through membership-based practices. The Membership Sales Specialist will drive patient enrollment into this model by managing outreach and providing personalized support, while also collaborating closely with physicians and practice staff during the transition process.
Hospital & Health Care
Responsibilities
Drive member enrollment to achieve each practice’s target panel size within defined transition timelines
Conduct patient outreach both virtually (phone, text, email) and in-person at the practice to educate, address questions, and facilitate membership sign-up
Manage and track a conversion pipeline — reporting daily and weekly on progress, call volume, conversion rates, and panel growth
Identify and problem-solve barriers to enrollment, escalating issues and collaborating with practice and Monarch teams to keep momentum
Serve as a trusted point of contact for patients during the transition, ensuring they feel informed, valued, and supported
Meet with patients face-to-face in the office to explain the new care model and help them understand the benefits of continued membership
Clearly articulate how the membership model enhances access, continuity, and quality of care
Maintain accurate documentation of all interactions in Monarch’s CRM and dashboards
Provide white-glove support for VIP or high-complexity patients during the onboarding process
Partner closely with the physician and practice staff onsite during transition periods to ensure consistent messaging and exceptional patient experience
Support in-office communication and materials related to the transition (flyers, signage, patient emails, talking points)
Work with Monarch’s operations, marketing, and physician experience teams to coordinate outreach campaigns and communications
Surface insights from patient conversations to refine the playbook and strengthen future transition strategies
Qualification
Required
Experience in a sales role — ideally in concierge medicine, healthcare operations, or premium service industries
Demonstrated ability to meet or exceed enrollment, retention, or conversion targets
Exceptional verbal and written communication skills, with an ability to explain new models of care in simple, empathetic language
Self-directed, organized, and motivated by clear goals and measurable outcomes
High emotional intelligence and genuine comfort speaking with patients about healthcare decisions
Experience using CRM systems (HubSpot, Salesforce, or similar) and managing conversion pipelines
Willingness to travel up to 50% for onsite patient engagement and practice support
Passion for women's health, integrative medicine, and high-touch care
Benefits
Competitive compensation
Performance-based bonuses
Comprehensive benefits
Company
Monarch
Monarch is redefining the future of women’s healthcare by empowering physicians to build thriving membership-based practices that deliver exceptional, personalized care.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase