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Anatomy IT · 2 weeks ago

Field Service Technician - Level 2

Pella, IA

Full-time

Hybrid

Mid Level

4+ years exp

Anatomy IT is a leading healthcare IT company that helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. The Field Service Technician - Level 2 role involves providing technical support for various computing equipment, troubleshooting issues, and collaborating with departments to resolve complex problems.

Cloud ComputingCyber SecurityHealth CareInformation Technology

Responsibilities

Troubleshoot and resolve desktop, server, and line of business application incidents

Complete move/add/changes of client workstations/servers

Resolve escalated issues from the L1 team members

Train and guide clients in software and hardware usage

Collaborate with other departments to solve complex issues

Tasks assigned by leadership

Keep an eye on expiration of any software and hardware for your customer and recommend replacements

Travel to local customer sites to preform onsite work when needed

Qualification

Active DirectoryExchange/Office 365SQL knowledgeNetwork PrintingWindows DesktopCompTIA A+/Network+SAN technologyFile share/SharePointCustomer service skillsCommunication skillsOrganizational skillsProblem-solving skills

Required

High School diploma

Minimum of 4 years of work experience in a Help Desk role

CompTIA A+/Network+ or equivalent experience

Own and maintain a personal vehicle for onsite travel, when needed

Complete Technical understanding and expertise in the following: Windows Desktop, DNS functionality, Mail flow diagnostics, VPN support, File server support, RDS environment support, Active Directory support

Solid customer service, communication, and organizational skills

Ability to work under tight deadlines and shifting priorities

Occasionally work past scheduled work hours to complete work tasks, including occasional nights and weekend work as needed

Participate in a rotating on-call schedule

Reliable and punctual