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Perplexity · 2 days ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Senior Level

$150K/yr - $190K/yr

5+ years exp

Perplexity is looking for an experienced Enterprise Customer Success Manager to join their Enterprise team. In this role, you will be responsible for executing onboarding and adoption strategies through key client ownership across their Enterprise clientele, driving engagement, retention, and growth.

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Responsibilities

Execute the Enterprise customer success strategy developed by leadership

Serve as a primary point of contact for key enterprise clients

Drive initial enablement through high quality onboarding and training

Identify and support opportunities for growth and client expansion

Manage retention, working with clients to quantify value delivered

Advocate for client needs, and collaborate with cross-functional teams to drive product development

Monitor and report on established key performance indicators, analyze data to identify trends

Qualification

Customer Success ManagementEnterprise Client EngagementCRM ProficiencyCommunication SkillsPresentation SkillsCollaboration SkillsSelf-starterWork Under Pressure