ESET North America ยท 3 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $114K/yr
3+ years expESET North America is a privately held, global digital security company committed to a positive digital future. The Customer Success Manager is responsible for managing a portfolio of small to medium business accounts, serving as the main point of contact, and driving customer advocacy initiatives while collaborating internally to minimize renewal risk.
Computer Software
Responsibilities
Manage a portfolio of small to medium business accounts
Serve as the main point of contact throughout the customer's journey with ESET
Proactively contact customers based on reporting insights to encourage product adoption and address usage or satisfaction issues
Collaborate internally to minimize renewal risk
Champion customer needs within the organization
Stay updated on ESET's product offerings
Actively drive customer advocacy initiatives
Refer customers to the Sales Department for potential upgrades or early renewals
Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company
Qualification
Required
Bachelor's degree or equivalent years of experience
Minimum of 3+ years of experience in customer success with an IT or SaaS company
Working knowledge of CRM tool (ideally Salesforce)
Strong written and verbal communication skills
Detail oriented and analytical
Demonstrated ability to increase customer satisfaction
Preferred
Working knowledge of cybersecurity principles, frameworks, and key terminology
Benefits
Health and wellness programs
Performance bonuses
Product discounts
Holidays
Paid time off
Company
ESET North America
For more than 30 years we have been here helping to watch over and protect progress.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Caluya
Inside Partner Account Manager
Alex Michalas
Partner Account Manager
Company data provided by crunchbase