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Global Credit Union · 2 months ago

Fraud Operations Specialist I, II, III, Senior

Glendale, AZ

Full-time

Onsite

Entry, Mid, Senior Level

$46K/yr - $67K/yr

Global Credit Union is seeking a Fraud Operations Specialist to support their Fraud department. The role involves locating documents for investigations related to fraud and operational risk mitigation, as well as maintaining case files and creating collection letters.

BankingFinanceFinancial Services

Culture & Values

Responsibilities

Create and maintain complete and accurate case files including evidence and interview summary in the case management system

Locate, save, and upload documents into case management system: account agreements, loan documents, check copies, IP address results, affidavits, collection letters, surveillance, etc

Create affidavits and send to branches/members with support documentation

Process inbound mail for Fraud Operations

Locate surveillance and review recorded calls to support investigations

Create and send collection letters to other financial institutions to mitigate loss

Place calls to gather information from branches, lending departments, and members regarding fraud or identity theft

Perform other duties as assigned

Qualification

Fraud investigationCase managementFinancial transactions knowledgeRegulations understandingTechnology comfortOral communicationWritten communicationTeam playerSelf-motivated

Required

High school graduate or equivalent

Self-motivated team player with ability to identify and resolve issues as well as earn the confidence and cooperation of members, employees, and third parties

Strong oral and written communication skills

General knowledge of financial transactions

Comfortable with technology

Ability to understand and apply regulations and procedures to case evaluations