TFWW, Inc (TForce Worldwide) · 1 month ago
Freight Forwarder
United States
Full-time
Remote
Senior Level
$27.15/hr - $33.94/hr
7+ years expTForce Worldwide is a leading non-asset-based logistics provider seeking a Freight Forwarding Coordinator to join their team in Bolingbrook, IL. The role involves coordinating all aspects of the shipment process, ensuring customer service, tracking, routing, and problem resolution for both domestic and international freight transactions.
Freight ServiceLogisticsTransportation
Responsibilities
Coordinate all aspects of shipment process, including rate quotes, bookings, documentation, billing for Export / import shipments
Completion of AES Filing
Communication with overseas’ agents to obtain rates, decipher pricing and quote customers on import routing
Communication with Airlines for Inbound Cargo to obtain full release of goods
Schedule and coordinate both Domestic and International freight forwarder transactions
Identify and review documents to ensure required documents are received
Notify customer of missing documentation
Obtain arrival information from carriers via their offices or websites
Coordinate carrier release by submitting required bills of lading and freight payments
Prepare trucker or carrier delivery orders for pickup at the port or warehouse
Coordinate and prepare entry summary as needed for customs clearance
Send releases to carriers facility (when required)
Communicate shipment status to customers via phone or email including spreadsheet preparation
Arranging/coordinating final delivery
Processing client invoice
Maintain effective relationship with clients, carriers, forwarders, US customs etc
Participate fully with other team members in day to day operation including setting priorities, organizing, scheduling work and problem solving
Communicating with overseas agents
Quoting and Tracking
Troubleshooting
Qualification
Required
A Minimum of 7 Years of International Freight Forwarding Experience
Specifically experience in Coordinating of Import Shipments
Experience with Both International and Domestic Freight Forwarding
A team player who works well with others – being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
High School/GED required – Associates degree in Business, Logistics or Supply Chain preferred
Minimum of 7 years Customer Service or Tracking experience in a freight forwarding environment, especially in International FF
Knowledge of U.S. geography and airport codes a plus
Customer Focus (knowing the customer business needs and acting accordingly; proactively addresses customer concerns. Assists business partners and customers to achieve their work goals via application of their own skills and knowledge; strives to provide consistent customer satisfaction.)
Basic to intermediate PC skills – MS Office
Ability effectively prioritize and manage time and tasks
All other duties as the business deems necessary
Network with corresponding departments to ensure files are billed and posted prior to end of month
Continuous learning through required compliance training and certifications of software and/or regulations
Basic math & geography skills
Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one settings
Preferred
Associates degree in Business, Logistics or Supply Chain preferred
Company
TFWW, Inc (TForce Worldwide)
TFWW (TForce Worldwide) is your one-stop solution for logistics and worldwide shipping.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase