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Ross Stores, Inc. · 8 hours ago

Director, Workforce Management

Dublin, CA

Full-time

Onsite

Director/Executive

$115K/yr - $217K/yr

7+ years exp

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores, committed to providing an inclusive work environment. The Director of Workforce Management will lead all activities related to workforce management across store locations, overseeing labor scheduling and forecasting while managing the transition to a new cloud-based WFM system.

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Hiring Manager

Chi Maroevich

Responsibilities

Oversee labor scheduling through our Workforce Management system, and develop strategic direction for in-store scheduling based on the evolving needs of the business

Oversee updates of the annual WFM calendar to ensure that all events, holidays, holiday operating hours, extended operating hours, and special programs (e.g., Peak Register Coverage) are properly configured in the scheduling system

Oversee modeling and assess chain-specific concerns related to store operating hours and Department hours changes (e.g., cashier, sales floor, cash office, stock, etc.)

Identify and implement improvements to the configuration of our WFM system and SDM (Store Data Management) tool

Partner with the Method Improvements Team to model store process changes which impact store associate scheduling (for example, changes in self-service fitting room hours). Assist in analyzing schedule/workload impacts of said projects

Partner with Field Leadership to fully understand in-store scheduling issues and develop recommendations to address these issues

Become an expert on our current WFM system, and lead training sessions for new Field Leaders on scheduling best practices

Create quarterly recaps summarizing in-store scheduling themes and actions taken to address Field Leadership issues and/or concerns

Lead the future replacement of our current WFM system with a modern, cloud-based WFM system

Hire, onboard, and train new team members to support this multi-year project

Build relationships with partner / stakeholder teams in other departments at Ross, and ensure that their needs are met by the new system

Work closely with 3rd party consultants on all phases of the project, from the initial vendor assessment through requirements, design, and build

Co-create executive-facing project update materials for the project Business Advisory and Steering Committee

Partner with Field Leaders, HR, and the Store Communications Team on change management, training materials, and guides to drive adoption and build expertise in the new system

Oversee future changes, updates, and enhancements to our WFM system, particularly those related to scheduling laws (e.g., predictable scheduling ordinances) or changes to store operations (e.g., self-checkout registers or self-service fitting room installations)

Thoroughly understand the requirements of all scheduling laws that impact select stores

Partner with HR, Legal, and Store Operations to align on an operationally viable compliance strategy

Help train store leaders on scheduling compliance, including updates (as needed) as new leaders are hired in (or transfer into) certain markets

Optimize the store sales forecasts that are generated by our WFM system across all stores

Choose the appropriate forecasting algorithm at different times of year, taking guidance from back-testing analysis

Recommend and implement over-rides to avoid forecast bias for unique events impacting select stores (e.g., weather-related closures, one-time spikes in business due to non-recurring factors, etc.)

Partner with the Planning function to ensure that the latest company-level sales projections are reflected in individual stores' sales forecasts

Forecast sales appropriately for newly-opened stores, reflecting extra traffic during their grand opening period

Develop a high performing team. Coach and develop the team to maximize performance and value addition to the company while maintaining high morale

Qualification

Workforce ManagementAnalytical SkillsProject ManagementOperations ExperienceFinance ExperienceTeam DevelopmentCuriosityEnthusiasmLeadershipCommunication Skills

Required

Bachelor's degree required with demonstrated superior college performance (preferably in an analytical or operations-focused field). MBA preferred

Minimum of 7 years post college experience with demonstrated success at increasing levels of responsibility

Strong level of curiosity, enthusiasm, and a passion for learning

Previous experience in operations or finance for a brick-and-mortar (stores-based) retail company

Successful track record leading large, cross-functional, high-visibility projects and new system rollouts (beyond just the technical implementation)

Equal comfort with both operations and analytics

Outstanding analytical ability - must have a data driven approach to solving problems. Requires very strong quantitative skills, a good sense of how to dissect problems and a strong ability to 'connect the dots'