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Innovative Solutions & Support · 1 month ago

Customer Service Repair Operations Specialist

Exton, PA

Full-time

Onsite

Mid Level

3+ years exp

Innovative Solutions & Support is seeking a Customer Service Repair Operations Specialist to manage customer work order requirements and repair station work packages. The role involves generating repair quotes, interacting with customers, and maintaining repair records for aircraft components.

Aerospace

No H1B

U.S. Citizen Only

Responsibilities

Generate repair quotes for aircraft component repairs and upgrades and forward quotes to customers for approval

Review customer purchase orders to determine proper due dates, repair actions, and any customer specific instructions relating to individual units

Interact with customers via phone, fax, email, to support status requests, pricing quotes, product exchanges/loaners, and customer questions

Track repair units within the company and to assure that the work orders are prioritized according to the proper guidelines

Perform incoming visual receiving inspections of repairable units

Interact with customers to minimize any issues or concerns with customer claims, warranty status, pricing, etc

Create and close out work orders in MRP system

Completing component repair records administration, record retention and archiving

Aircraft component history research and generation of repair work packages

Maintain component repair records in serial number and repair databases

Qualification

Aviation experienceRepair quotes generationMRP system proficiencyMS Office proficiencyCommunication skillsProblem-solving skillsAttention to detailWork independently

Required

High school diploma or GED required

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

Excellent computer proficiency (MS Office – Word, Excel and Outlook)

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Must be able to lift up to 40 lbs

Must be able to see figures on a computer monitor as well as small print on unit labels

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. citizen, U.S. permanent resident, or have asylum or refugee status in the U.S

Preferred

Associate degree strongly preferred

3-5 years of Aviation experience preferred

You will need excellent communication skills

A logical way of thinking that facilitates organization of required repair elements

Ability to process large volumes of data

Acute attention to detail

The ability to work well under pressure

You must be able to work on your own initiative and continually seek improvements

Good problem-solving skills with the ability to prioritize work as necessary

Company

Innovative Solutions & Support

Innovative Solutions & Support, Inc has rebranded as Innovative Aerosystems, a U.S.-based company specializing in the engineering, manufacturing, and supply of advanced avionic solutions.

Founded in 1988

Exton, Pennsylvania, USA

51-200 employees