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Guthrie · 14 minutes ago

Switchboard Operator - Call Center - Per Diem

Sayre, PA

Part-time

Onsite

Entry Level

1+ years exp

Guthrie is seeking a Switchboard Operator responsible for the courteous and efficient operation of their telecommunications system. The operator will field calls, direct inquiries, and activate emergency codes while ensuring effective communication throughout the Guthrie system.

Health CareHospitalPersonal Health

Growth Opportunities

Responsibilities

Activates approximately 25 codes for potentially life‐threatening situations

Assists in answering an average of 3500‐4500 incoming calls on a daily basis

Operates database for the Amcom system

Creates and updates a daily on‐call sheet of over 90 providers and staff

Distributes and updates on‐call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities

Provides after‐hours paging service for patient calls for several outlying Guthrie Entities

Provides back‐up coverage for the patient information desk

Monitors alarm panel

Notifies proper department when the emergency alarm panel activates as a result of a malfunction

Trains new operators

Assists in training new operators on all shifts to ensure they are competent to perform this job successfully

Is required to problem‐solve and find solutions with little to no direction/supervision

Other duties as assigned