Amphenol CIT · 2 days ago
Senior Account Manager, Inside Sales
Cerritos, CA
Contract
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expAmphenol CIT, headquartered in St. Augustine, FL, is a leading designer and manufacturer of high-performance wire, cable, and medical devices. The Senior Account Manager, Inside Sales, is responsible for driving revenue growth and maintaining strong customer relationships throughout the quote-to-order process, while ensuring operational excellence and effective communication between customers and internal teams.
Electrical & Electronic Manufacturing
No H1B
U.S. Citizen Only
Responsibilities
Manage the complete RFQ → Quote → PO → Order Confirmation cycle in SAP with accuracy, speed, and compliance with pricing and margin guidelines
Partner with Pricing to provide quote history, pricing deltas, and margin approvals
Acknowledge RFQs and inquiries the same day and maintain consistent follow-up until closure
Track and maintain win/loss data to support competitive positioning
Collaborate with Sales and customers to collect and maintain accurate forecasts in Salesforce and SAP
Ensure leadership visibility into pipeline health and demand trends through data accuracy and timely updates
Support Sales in achieving monthly and quarterly revenue goals through proactive coordination and communication
Build and maintain strong relationships with customers, procurement teams, and buyers through professional, customer-first communication (emails, calls, conference calls)
Partner with Outside Sales to align on account strategy, opportunities, and engagement
Capture and record quoting intelligence including program alignment, likelihood of closure, competitors, customer expectations on pricing and lead time, and win/loss outcomes
Maintain all account intelligence in SAP/Salesforce for strategic planning and pipeline visibility
Serve as the communication bridge between customers and internal teams (Production, Planning, Quality, Logistics)
Provide same-day order status updates, shipment tracking, and confirmations
Coordinate expedited requests, RMAs, and rework activities, ensuring prompt resolution and customer satisfaction
Monitor customer scorecards, open orders, and credit holds, taking proactive steps to prevent disruptions
Suggest partial shipments or other mitigation techniques to maintain continuity and customer trust
Responsiveness: Same-day acknowledgment and consistent follow-up on customer inquiries
Process Accuracy: Timely, error-free management of SAP/Salesforce transactions
Engagement Quality: Strong customer relationships, proactive communication, and high satisfaction scores
Pipeline Accuracy: Clean forecasting data and timely closure of quotes/orders
Qualification
Required
Bachelor's Degree Preferred / Minimum 3 years of experience in Account Management, Inside Sales, or Sales Operations within the RF/Electrical components or manufacturing industry
Proficiency in SAP (Sales & Distribution or Order Management) and Salesforce CRM required
Strong understanding of quote-to-order and order-to-cash workflows
Excellent written and verbal communication, organization, and multitasking skills
Attention to detail and ability to manage multiple priorities in a fast-paced environment
Excellent verbal and written communication skills in English
Conversational in any other language is a plus
Customer Engagement & Relationship Management
SAP & Salesforce Expertise
Quote & Order Management
Forecasting & Pipeline Accuracy
Cross-Functional Communication
Attention to Detail & Process Optimization
Must be able to work well under pressure with short deadlines
Excellent organizational, documentation and communication skills
Ability to compile with JSA in specific areas
Candidates must qualify as US Persons, defined as US Citizens or Permanent Residents (Green Card Holders)
Company
Amphenol CIT
Amphenol CIT designs, builds, tests, certifies, and delivers comprehensive, high-performance wire, cable, and interconnect solutions created to elevate the performance of your business.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase