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Lima One Capital · 13 hours ago

Mortgage Servicing Specialist II

Greenville, SC

Full-time

Onsite

Mid Level

Lima One Capital is the nation’s premier lender for real estate investors, seeking a Mortgage Servicing Specialist II to join their servicing department. The role involves providing excellent customer service, analyzing loan documents, and monitoring payment delinquency to ensure effective loan servicing solutions.

Property ManagementReal EstateRental

No H1B

Responsibilities

Communicate with customers and internal partners regarding general mortgage servicing questions to include, but are not limited to: monthly billing, escrow (tax/insurance), customer portal, payoff, etc. to deliver the highest level of customer service

Team leader in customer service initiatives to navigate complex borrower situations, using good judgement to professionally defuse complaints, evaluate and deliver lasting solutions

Proactively reach out to new and existing clients to establish rapport and discuss loan terms and characteristics

Analyze and qualitatively review loan documents, account histories, balances/ledgers, that include, but are not limited to: escrow analyses, financial statements, tax forms, credit reports, and appraisals, to advise the most appropriate solution for the customer

Monitor payment delinquency and engage in challenging consultations, asking direct and targeted questions to prevent possible foreclosure by negotiating options such as repayment plans, short sales, or Deed in Lieu

Monitor maturing loans and proactively engage borrowers to ensure timely exit resolution through payoff, extension, or refinance opportunities

Proficiency in loan servicing, communication, and payment processing software

Maintain detailed records within the loan servicing system to include, but are not limited to: Contact attempts/correspondence, escrow updates, extension documentation, etc

Analyze and report to management on overall portfolio performance, KPI’s, and risk metrics

Other projects as assigned