ATC · 2 days ago
System Support Specialist
Pewaukee, WI
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $104K/yr
5+ years expATC is a company focused on ensuring power delivery and protecting vital infrastructure. They are seeking a System Support Specialist responsible for assessing, installing, maintaining, and upgrading vendor applications across the organization, while also providing technical expertise and support.
Internet
Hiring Manager
Lisa Krueger
Responsibilities
Install, upgrade, and support business applications
Interact with end-users to gather requirements, assist with defining project scope, schedule, and technical requirements
Prepare documentation (technical support, user training, functional and technical design specifications)
Troubleshoot applications, perform root cause analysis, and resolve problems
Ensure timely and accurate maintenance of ATC’s configuration database for applications
Act as liaison between vendors, IT professionals, and end-users to gather business requests, translate requirements, and make recommendations
Proven expertise installing and supporting applications in virtualized environments (Citrix, VMware)
Familiarity with Active Directory, ServiceNow, MS Office Application Suite, MS Outlook, SQL Server, and SharePoint
Qualification
Required
Five years of relevant Information Technology experience
At least two years relevant experience in Application Support
Install, upgrade, and support business applications
Interact with end-users to gather requirements, assist with defining project scope, schedule, and technical requirements
Prepare documentation (technical support, user training, functional and technical design specifications)
Troubleshoot applications, perform root cause analysis, and resolve problems
Ensure timely and accurate maintenance of ATC's configuration database for applications
Act as liaison between vendors, IT professionals, and end-users to gather business requests, translate requirements, and make recommendations
Proven expertise installing and supporting applications in virtualized environments (Citrix, VMware)
Familiarity with Active Directory, ServiceNow, MS Office Application Suite, MS Outlook, SQL Server, and SharePoint
Preferred
Background in Computer Science, Management Information Systems, Engineering, or a field related to IT
Demonstrated progression in relevant work experience
Benefits
Annual incentive bonus
Employer-sponsored pension plan
401(k) match
HSA contribution
Life & disability insurance
Health care benefits
Generous time off plans
Flexible work arrangements
Company
ATC
ATC is connecting you with a sustainable energy future.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Rowe
President and CEO
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