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Twin Valley · 2 months ago

Business Operations Associate II

Miltonvale,KS,US

Full-time

Onsite

Mid, Senior Level

5+ years exp

Twin Valley is a fourth-generation family-owned broadband and communications company based in Kansas. As a Business Operations Associate II, you will support the company in areas such as regulatory compliance, sales support, and billing/collections activities, while also managing strategic projects to improve productivity and revenue. The role requires strong administrative, collaborative, and technical skills to facilitate organizational success.

InternetTelecommunications

Responsibilities

Project management and administrative support for special projects

Manage customer contracts process, including drafting contracts, reviewing with Finance, submitting to clients, distributing signed contracts internally and completing the necessary reporting for sales commissions

Process development and documentation

Foster strong relations across the company and with carriers and customers

Assist internal organizations with administrative and project management duties surrounding process, system and network improvement projects

Provide intercompany and end user billing across TVFC relevant products

Support the company by completing other duties as assigned

Prepare regulatory filings

Perform budget preparation and analysis

Perform Revenue and commission analysis and reporting

Handle end-to-end circuit connectivity across TVFC. Consists of quotes, financial models, order receipts, construction and installation coordination, billing and collections

Perform internal network infrastructure management tasks such as order receipts, quotes, accounts payable audits, commissions carrier relations and installation project management

Perform mapping functions to support projects and integrations

Identify and implement ways to improve processes and increase work-flow effectiveness and efficiency

Perform assigned end user billing, collections and data integrity tasks

Understand and provide support for technical systems and processes

Understand and stay current on company products and services

Understand and stay current on industry-related state and federal regulations related to job duties

Provide internal and external customer support by answering questions related to contracts, orders, systems, projects, etc

Work with end users and carriers, proactively and reactively, to implement connectivity solutions

Work with eligible entities, consultants and USAC to administer, manage and ensure compliance with the E-rate and Rural Healthcare programs

Qualification

Regulatory complianceCustomer serviceProject managementCRM softwareMicrosoft OfficeOral communicationsWritten communicationsLeadershipInterpersonal skillsAdaptability

Required

Associate's degree in business or an area related to the position

Five years of similar or related experience required

Extensive knowledge of terms and regulatory requirements in the broadband and rural telecommunications industry

Working knowledge of industry CRM and mapping software such as Innovative Systems, NISC, MACC, Mapcom, etc

Proficiency in Microsoft office productivity software (Outlook, Word, Excel, Teams, Powerpoint, etc)

Hold and maintain a valid driver's license; driving record must meet the criteria of the company's insurance carrier for acceptance of coverage

Preferred

Bachelor's degree preferred

Company

Twin Valley

Twin Valley is a fourth-generation family-owned broadband and communications company dedicated to providing the best in communications and connectivity in Kansas.

Founded in 1940

Miltonvale, Kansas, USA

51-200 employees