DHL · 3 months ago
Support Lead Sr. Payroll Specialist
Westerville, OH
Full-time
Onsite
Mid, Senior Level
2+ years expDHL Group is a leading logistics provider with a global presence, dedicated to connecting people and improving lives. The Sr. Payroll Support Specialist will lead the payroll support team, manage administrative functions, and ensure compliance while providing exceptional support to payroll operations.
Courier ServiceDelivery ServiceLocal BusinessLogisticsSupply Chain Management
Responsibilities
Leads Payroll Support team
Assigns tasks to members of team as appropriate
Aligns metrics to meet department goals
Collaborates on special projects as needed or requested by management
Leverages subject matter expertise to support customer inquiries while providing education on tools, process and policy, and source documentation
Provides recommendations for process improvements and possible solutions to meet business needs
Updates and creates SOP’s related to payroll support area as needed
Handles escalated phone calls and tickets when appropriate
Develops and maintains strong working relationships with peers and managers across HR and Payroll Operations function and other lines of business
Responds to phone and email inquiries providing policy advice and instruction
Qualification
Required
High School Degree or equivalent
1+ years of payroll experience, including expertise in a multi-state payroll environment
2-3 years of experience in support/administrative/call center environment
Experience with metrics tracking
Knowledge of ADP Vantage and Kronos Timekeeping, or similar time and attendance and payroll applications
Ability to gather, analyze and interpret information for completeness and accuracy
Communication skills (oral & written); ability to effectively interact with others at all levels
Excel skills
Preferred
Bilingual (Spanish speaking)
Benefits
Great opportunity to work for the biggest logistics company in the world
International and virtual environment
Flexibility and great opportunity to learn
Tempting Compensation and benefits
Company
DHL
DHL provides international express mail services including logistics services ranging from national and international parcel delivery.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$3.4MKey Investors
Catena
2019-12-20Corporate Round· $3.4M
Leadership Team
Ken Lee
CEO, DHL Express Asia Pacific
Malcolm Monteiro
CEO - Asia Pacific
Recent News
2026-01-11
Retail Insight Network
2026-01-09
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