Amazon Music · 2 weeks ago
Program Manager - Podcast Ops, Metadata Operations
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$67K/yr - $143K/yr
3+ years expAmazon Music is seeking an experienced Program Manager for Podcast Operations to join their spoken word-focused team. This cross-functional role involves collaborating with podcasters, establishing operational goals, and enhancing content management processes to improve the overall podcast experience on Amazon Music.
Digital MediaMusicMusic Streaming
Responsibilities
Collaborate with the Podcaster Relations team to onboard, educate, and support podcasters who distribute their content to Amazon Music’s catalog and sister services (Audible, Alexa, etc.)
Establish goals, plans and related metrics, track progress, create SOPs, and operate through obstacles to achieve program objectives
Provide premium assistance for our podcast partners in managing their content on Amazon Music
Support third-party podcaster inquiries, track customer satisfaction metrics, and improve podcaster help-desk procedures
Collaborate with the Amazon Music for Podcasters Product team and report podcaster feedback that drives improvements to the overall product
Prioritize improvements to internal tools and CMS via inputs from cross-functional stakeholders and maintaining tool manuals. This includes working with Product and Development teams to improve how podcast content is ingested and vended on the service
Manage and execute catalog maintenance projects, such as bulk reviews and updates
Work closely with podcast Hosting Providers to ensure podcasters have a frustration-free experience distributing their content on Amazon Music
Work with partner Amazon service teams to set expectations, educate, and ensure Amazon Music’s content operations align with their product and business objectives
Uphold our Content Policy by reviewing and responding to content escalations
Collaborate with International Podcast Managers to share operations resources and collect local inputs as required
Prepare strategic recommendations, roadmaps, and program updates to senior management for the organization
Support additional enrichment efforts for spoken word content within our catalog
Qualification
Required
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon Music
Amazon Music is a music platform and online music store that connects fans, artists, and creators through music, podcasts, and culture. It is a sub-organization of Amazon.
10001+ employees
H1B Sponsorship
Amazon Music has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Late StageLeadership Team
Emily Hawcroft
Sr. Global Manager - Artist and Label Partnerships
Frankie Yaptinchay
Sr. Project Manager, Audience Development & Creative Partnerships
Recent News
GlobeNewswire
2025-12-18
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2025-12-04
TechTrendsKE
2025-12-04
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