Archdiocese of San Antonio Careers · 2 months ago
Client Services Coordinator
San Antonio,TX,US
Full-time
Onsite
Entry Level
2+ years expArchdiocese of San Antonio Careers is dedicated to providing for the needs of the community through selfless service. The Client Services Coordinator will facilitate smooth operations within the employment program by managing schedules, resources, and communications, serving as a central point of contact for the program.
Responsibilities
Assist in developing, implementing, and evaluating service programs, interventions, and policies to meet the evolving needs of clients and communities
Coordinate and organize various tasks, events, projects, or initiatives within the program or organization as assigned by the Refugee Leadership Team
Facilitate communication between program team members passed from the leadership team, ensuring information flows effectively and efficiently
Manage calendars, schedules, and appointments for team members, meetings, and events
Assist in training new team members, providing guidance on procedures, policies, and best practices
Label, track, and allocate resources such as materials and equipment to support project goals and objectives
Compile, analyze, and present data or information to support decision-making, performance evaluation, and strategic planning utilizing program data bases and spreadsheet reporting tools
Monitor and evaluate the quality of work, client case-note review, deliverables, and processes to ensure they meet established standards and requirements. Help initiate client case file creation and monitor files to ensure they are maintained throughout clients’ tenures in the program
Collect client and mentor feedback by collecting program/activity surveys as needed. Promote program activities and services through public presentations, social media posts, agency newsletter articles, and volunteer recruitment. Able to present to small and large groups of people
Collaborate and refer clients with other in-house programs, including Employment, Education and Case Mgt
Able and willing to transport clients when necessary in agency vehicle
Must complete all necessary required professional training in a timely manner
Adherence to the Code of Conduct and the Faith and Moral is mandatory
Must be sensitive to the service population’s cultural and socioeconomic characteristics
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization
Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information
Other duties as assigned by the Director of Refugee Employment & Youth Mentoring
Qualification
Required
Bachelor's degree in social service or business-related field
Minimum of (2) years working within a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations
Have reliable transportation
Valid driver license
Clean driving record
Valid vehicle insurance
Must be 21 years of age and adhere to the CCAOSA policy, which will not allow anyone under the age of 21 to operate an agency vehicle
Minimum of 2 years' experience in working in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations
Experience with personal computer, various computer software, email and Microsoft Works, specifically Excel
Must be detailed oriented, organized, self-motivated, work well independently and on a team
Must have good written and verbal skills
Must have good critical thinking and problem solving skills
Ability to maintain appropriate ethical boundaries and professional client relationship
Company
Archdiocese of San Antonio Careers
Thank you for your interest in employment with the Archdiocese of San Antonio.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase