Pomeroy · 3 hours ago
Regional Service Technician I
Chicago Heights, IL
Full-time
Onsite
Entry Level
1+ years expPomeroy is a company that provides retail-oriented technology services 24/7/365. They are seeking a Regional Service Technician I to manage an assigned service zone, ensuring service calls are completed within the Service Level Agreement and maintaining a high level of customer satisfaction.
Consulting
Responsibilities
Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement
If assigned a company vehicle it will be the technician's responsibility to maintain the vehicle in a high state of repair and cleanliness, making sure that all maintenance is up to date and completed
In some instances, our Technicians are required to work out of their own personal vehicles. In this instance they are required to keep accurate records for mileage re-imbursement. The technician must also keep their vehicle properly maintained which includes cleanliness and regular maintenance intervals. These Technicians are also required to maintain a clean MVR as well as proof of proper insurance coverage
Must maintain good troubleshooting skills and increase their break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment
Follow company guidelines and procedures for maintaining your assigned inventory. The inventory location could be Company Vehicle, Storage Unit or HUB location. This will include confirming all good in-bound parts for replenishment or service calls. Shipping out defective parts in a timely manner. The return of good parts no longer needed through the excess return process and keep accurate records of inventory movement and location cleanliness with minimal management oversight
As you will be the front line for our company it is expected of you to have exceptional customer service skills, appropriate business casual attire, and maintain a very high customer satisfaction level
Pomeroy technicians utilize a web-based ticketing system to run service calls within their assigned zones. It is the responsibility of the technicians to make sure these tickets are maintained and updated daily, this includes properly updating your tickets to reflect the current status for that call as well as writing correct, proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, and call resolutions
Qualification
Required
High School Diploma or equivalent is required
Must maintain good troubleshooting skills and increase their break-fix knowledge to help the company maintain IT hardware/software support for our customers in a retail/office type environment
Follow company guidelines and procedures for maintaining your assigned inventory
As you will be the front line for our company it is expected of you to have exceptional customer service skills, appropriate business casual attire, and maintain a very high customer satisfaction level
Pomeroy technicians utilize a web-based ticketing system to run service calls within their assigned zones
Must Show good mechanical aptitude and possess the ability to Troubleshoot equipment to a sub-assembly level
Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues
Excellent customer service skills required to properly interface with end-user customers
Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA)
Must be physically able to lift and carry up to 50 pounds when needed
Must be able to sit for extensive periods of time while driving
Must also be able climb a ladder up to 15' high when needed
Must be able to operate and work from an aerial work platform when needed
Company provides retail-oriented technology services 24/7/365. This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be on-call to support all our retail clients
Preferred
AS/BS Degree in a related Technical field highly desired, but not required
Industry Certifications such as A+, Net+, Server+, or similar are highly desired
Minimum of 1 year Point of Sale repair, Network Equipment repair and PC repair experience highly desired
Minimum 1 year previous experience of Break Fix or Network experience that was performed in a Retail or Office type setting is highly preferred
Prior low voltage experience with voice/data cabling experience preferred
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
2025-10-09
Company data provided by crunchbase