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IPConfigure Inc. · 3 months ago

Technical Support Engineer for Video Management Software (VMS)

United States

Full-time

Remote

New Grad, Entry Level

IPConfigure, Inc. is searching for a Video Management Software (VMS) Technical Support Engineer to work closely with a dynamic team working directly with integrators and end user customers. The position is responsible for solving the most challenging video management issues, working with other engineers to debug, troubleshoot, write scripts, and create solutions.

SoftwareSecurity

Growth Opportunities

Responsibilities

Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services

Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved

Continually learn technologies and develop deep expertise in IPConfigure products. Apply that knowledge to real-world customer problems. Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training

Identify and report both software bugs and customer suggestions

Build servers that customers have ordered and install required software

Cycle new cameras through the lab for testing

Install network switches and run cables

Visit customer sites and troubleshoot issues if remote access is not available

Limited travel may be required to support company events

Qualification

Linux system administrationWindows system administrationNetworking backgroundCustomer support experienceDebugging skillsTroubleshooting skillsWrite scriptsFluent in EnglishFluent in FrenchProblem solving skills

Required

Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively

Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution

Networking background

Experience with Linux OR Windows system administration

Ability to build and troubleshoot servers

Customer support experience over the phone and face to face communication

Debugging, troubleshooting skills are required

Strong problem solving skills are essential

Must be fluent in both English and French

Minimum of two-year degree in IT, CS, EE, or equivalent

Preferred

Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired

Experience with network troubleshooting, databases, Active Directory, and Linux command line interfaces is a plus

Helpdesk experience

Cloud or hosted infrastructure experience

Ability to write scripts for automation

Experience with RESTful Web APIs

Benefits

5 days from Monday until Friday (7h48 per day)

1 Month Sabbatical every 3rd anniversary

Supplemental insurance

Company

IPConfigure Inc.

IPConfigure is a video surveillance solutions company offering products that support single to multi-site configurations locally or via the cloud.

Founded in 2003

Norfolk, Virginia, USA

51-200 employees

http://www.ipconfigure.com/

Funding

Current Stage

Growth Stage

Leadership Team

Christopher Uiterwyk

Chief Executive Officer

Recent News

newswire.com

IPConfigure and Blue Eye Revolutionize Security With Seamless Remote Video Monitoring Integration

2025-01-31

Artrocker

Video Surveillance Management Software Market Size ...

2023-12-23

Company data provided by crunchbase