Cisco · 1 day ago
1452135 Customer Delivery Architect
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$169K/yr - $241K/yr
10+ years expCisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era. They are seeking a Customer Delivery Architect to support their Customer Experience (CX) team, ensuring a consistent outstanding customer experience while building strong relationships with customers and advocating for Cisco's solutions.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
As a Customer Delivery Architect, you will play a pivotal role in ensuring that Cisco fully integrates the expectations of our SLED customers, delivering a consistent outstanding customer experience
In this customer-facing role, you will work with important members throughout customer organizations, from technical staff to CXO level, building strong working relationships as a trusted advisor
You will stay informed about customer challenges and remain up to date on Cisco’s solutions and service offerings that can be proposed to address and resolve these challenges
The ideal candidate is a creative problem solver with a business-focused and growth mindset, capable of proactively shaping our customers' technical roadmaps
Drawing upon a comprehensive mix of broad security and networking knowledge, as well as specific area expertise, along with excellent customer relationship skills, you will establish yourself as trusted advisor capable of building long-term relationships with customers
Qualification
Required
10+ years relevant experience in customer roles, within technical delivery, IT, or pre-sales product engineering and 3+ years of current SLED experience
BS in Computer Science, Electrical Engineering, or equivalent experience
8+ years of design, development, and implementation of integrated solutions for large scale datacenter, enterprise, and multi-cloud networking environments and technology solutions like ACI, VXLAN EVPN fabrics, SD-Wan, SDA, MPLS, Firewall and ISE etc
Preferred
Cisco Certified Internetwork Expert (CCIE) in Route Switch or Data Center is preferred
Provide thought leadership and technical expertise in solution architecture and integration strategies
Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners
Have the capacity to see and articulate a vision that inspires change!
Ability to multi-task and self-start in a fast-paced team environment and work independently
Benefits
Medical, dental and vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
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