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AdvaCare Systems · 2 months ago

Customer Service Representative I (Remote - Part Time - Weekends)

United States

Full-time, Part-time

Remote

New Grad, Entry Level

$17/hr - $18/hr

AdvaCare Systems is a healthcare company seeking a Customer Service Representative I. This role involves being the first point of contact for internal and external customers, handling customer service-related issues, and scheduling various services for facilities and providers.

Health CareInformation Technology

Responsibilities

Answer phones in a friendly, professional, customer-centric manner

Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers

Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting

Point of primary contact for all customer service-related issues

Qualification

Customer ServiceCommunication SkillsMultitaskingComputer SkillsAttention to Detail

Required

Empathy, passion, and enthusiasm for helping those in need

Strong attention to detail and ability to multitask across multiple web-based order entry platforms

Strong written and verbal communication skills

Ability to compose clear, concise messages via email and instant message

Ability to speak clearly and articulately when working with internal and external customers on the phone

Strong computer/systems skills (Microsoft Office Suite, etc.)

Access to home office set up

Benefits

All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware.