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GEODIS · 5 months ago

Warehouse Customer Service Representative

Columbus, Ohio, United States

Full-time

Onsite

New Grad, Entry Level

$18/hr - $18/hr

0+ years exp

GEODIS is a global third-party logistics provider specializing in supply chain solutions. The Warehouse Customer Service Representative will interact with customers, process orders, handle complaints, and maintain customer relationships while ensuring accurate invoicing and documentation.

Air TransportationFreight ServiceLast Mile TransportationLogisticsSupply Chain ManagementTransportationWarehousingWater Transportation

Responsibilities

Interacts with customers by phone, email, or in person and receives orders or changes in service

Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability

Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records

Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary

Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information

Assures proper invoicing of accounts by verifying computer generated invoices

Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

Reports customer feedback to management, including any signs of customer dissatisfaction

Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

Performs paperwork associated with orders including the maintenance of customer files

Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office

Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and performs other customer service and company related duties, as necessary

Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics

Works with management regarding product routing for customers

For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

Qualification

AS400 operating systemsWarehouse management systemsMicrosoft OutlookMicrosoft WordMicrosoft ExcelReport writingBusiness correspondenceInterpretation of instructionsProblem solving

Required

Minimum 6 months related experience and/or training

PC literate with experience with Microsoft Outlook, Word, and Excel

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Preferred

Experience with AS400 operating systems and warehouse management systems

Benefits

Get Paid Early – Payday as early as you want. Access your earnings on demand.

Get Free Healthcare – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.

Get a Break – Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.

Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone.

Get a Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.

Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.

Get a Boost – Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.

Get Involved – Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".

Have FUN – Work with fun, supportive people just like you!

Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.

Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!