Amazon · 11 hours ago
IT Support Engineer I (ONS)
Culver City, CA
Full-time
Onsite
Entry Level
$25/hr - $41/hr
2+ years expAmazon is seeking an ITS Support Engineer to join their IT Services team, which plays a crucial role in ensuring the seamless operation of Amazon’s corporate technology. The role involves providing high-quality technical support to Amazon's corporate employees, troubleshooting issues, and managing IT assets to maintain productivity.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Occasional travel required based on the needs of the business
Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours
Qualification
Required
Experience in customer-facing roles
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
High school or equivalent diploma
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
Can travel to local sites up to 25% of the time
Preferred
Bachelor's degree in Computer Science or related technical field
Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+
4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
Experience supporting video conference and teleconference equipment
Experience in Kafka, or experience deploying, managing, and optimizing Microsoft Windows Server and experience with Active Directory
Knowledge of security technology and concepts (Authentication, Authorization, Single sign-on, Cryptography, etc.)
Benefits
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
Company data provided by crunchbase