Apply on Employer Site

UVA Health · 1 month ago

Manager, IT Training, Revenue Cycle and Patient Access

Virginia, United States

Full-time

Onsite

Mid, Senior Level

$101K/yr - $101K/yr

5+ years exp

UVA Health is a world-class Magnet Recognized academic medical center and health system. The Manager of IT Training is responsible for overseeing IT training within the Health Information and Technology division, ensuring quality training services and effective communication with stakeholders.

Health CareHospitalMedical

Responsibilities

Provide exceptional management to a team of IT trainers and support staff located within the centralized IT training organization. Create a culture of team member empowerment and engagement. Constantly strive to ensure that each team member brings their best talents to the delivery of training services

Ensure that the training services – Clinical, Revenue Cycle, or Training Support Services – follow reliable, well-documented processes designed for consistency and quality

Provide consistent and cohesive communication to impacted stakeholders when documented standard operating procedures are developed and/or adjusted as a result of a project implementation or change management topic

Ensure that training content, delivery and services are of superb quality, aligned to operational needs, responsive to customer feedback, and periodically assessed to meet quality standards a regular basis

Ensure that training materials are of exceptional quality and are maintained appropriately as underlying technology updates are made

Maintain partnerships with key collaborators across the organization, including operational and IT leaders that your team relies upon or serves

Ensure that partnerships with other IT teams are collaborative and effective

Understand and ensure proper maintenance of the tools and environments required for delivery of services

Track team member commitments, ensuring that workloads are well-balanced, customer requests are satisfied, and resource availability is transparent so that new requests may be evaluated

Lead and participate in projects designed to introduce new technology, update or optimize existing technology, and/or improve the quality of training delivery

Establishes metrics and status reporting to track outcomes for training

Ensure that support needs are met in accordance with customer demands, and that inquiries for support are appropriately captured

Establish metrics and status reporting to track outcomes for training. Using those reports, identify areas for improvement and implement countermeasures to test and refine new processes

In addition to the above job responsibilities, other duties may be assigned