Cleveland Museum of Art · 2 months ago
ARTLENS Gallery Technician (Part-time)
Cleveland, OH
Part-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expThe Cleveland Museum of Art is seeking a part-time ARTLENS Gallery Technician to join their Digital Innovation and Technology Services department. This role involves assisting visitors with the ARTLENS App and interactive gallery, maintaining and troubleshooting technology, and enhancing the overall visitor experience.
Art
Responsibilities
Remove any barriers of technology in ARTLENS Gallery by greeting visitors, introducing them to ARTLENS App and gallery interactives, and providing guidance during the onboarding process
Provide support for technology in gallery installations throughout the museum
Perform cleaning and functionality checks of ARTLENS Gallery interactives during each shift
Assist visitors in installing ARTLENS App on their personal devices
Contribute to problem resolution by giving in-person, hands-on support to the public as well as documenting consistent user issues
Provide an excellent visitor experience in the ARTLENS Gallery space, using the museum's visitor interaction model as a guide
Identify problem areas and propose solutions to the Digital Team to enhance the visitor experience, interactive experience, and technology performance in in the ARTLENS Gallery space
Monitor interactives for content issues and report them to the Digital Team
Participate in testing and implementation of public-facing technology installations, including those for major exhibitions, providing feedback to the Digital Team
Performs regular technical training throughout ARTLENS Gallery exhibit area for interns, docents, and volunteers
Provides readily accessible technical or general information to visitors and staff
Work with the Digital Project Manager to test new ArtLens App builds and report any usability issues or bugs
Rent iPads to visitors for use with the ARTLENS App
Qualification
Required
High school diploma (or GED)
One to three years demonstrated experience in a helpdesk and/or audio visual environment
Keen understanding of iOS and Android mobile device and app troubleshooting
Knowledge of current computer systems and peripherals
Knowledge of Windows and Mac operating systems
Knowledge of Microsoft Office
Basic networking knowledge
Positive attitude
Excellent customer service and communication skills
Demonstrated ability to instruct and present ideas in user-friendly language to non-technical staff and end users
Experience in troubleshooting, repair, and maintenance of technology
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to occasionally lift/move 50 pounds as part of normal duties
Company
Cleveland Museum of Art
Cleveland Museum of Art is a significant international forum for exhibitions, scholarship and performing arts.
201-500 employees
H1B Sponsorship
Cleveland Museum of Art has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$0.07MKey Investors
Bishop Parker Foundation
2025-06-20Grant· $0.07M
Leadership Team
Todd Mesek
Chief Marketing Officer
Recent News
2025-06-12
2025-05-26
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