Allison Transmission · 11 hours ago
TAC Technical Service Representative
Greater Indianapolis
Full-time
Onsite
Entry Level
1+ years expAllison Transmission is a leading company that has powered vehicles and technology for over 100 years. The Technical Service Representative (TSR) assists technicians in the field with technical inquiries and diagnostic assistance while ensuring customer satisfaction through effective documentation and communication.
AutomotiveIndustrial ManufacturingManufacturing
Responsibilities
Receive calls from Allison Transmission distributor and dealer representatives regarding transmission concerns
Manage technical case files by working with certified technicians on diagnosis and problem solving
Advise distributor representatives of recommendations made
Perform follow ups on existing cases and close cases as appropriate
Identifying customers’ needs and complaints, clarify information, research every issue, and provide solutions
Collaborate with other Allison Departments as necessary
File and maintain all records and documentation in accordance with corporate retention policies
Receive calls from End-Users when requested to fill in for Customer Service Representatives and assist in providing them general information
Other duties as assigned
Qualification
Required
Specialized training and experience in the diagnosis/troubleshooting of major components (engines, transmissions, differentials), OEM training courses and ASE Certification
1-3 years of practical experience with vehicle maintenance
Strong Phone and Verbal Communication along with active Listening
Mechanically inclined and possess a strong understanding of vehicle maintenance and repair
Analytical thinking/Problem solving
Previous customer service experience
Demonstrates excellent written communication
Good understanding of Microsoft Office
Preferred
High school diploma or equivalent preferred
Vocational or Technical Certification in vehicle repair preferred
Benefits
Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays
8 hours paid volunteer time per year
Robust employee wellness program
Tuition assistance program & Dependent scholarship program
On-site blood drives
Voluntary employee groups open to all who wish to participate, including: Global Women’s Network, Emerging Professionals ERG, Multicultural ERG, Veterans ERG, Toastmasters Club, and more.
Company
Allison Transmission
Allison Transmission is a leading designer and manufacturer of vehicle propulsion solutions for commercial and defense vehicles, the largest global manufacturer of medium- and heavy-duty fully automatic transmissions, and a leader in electrified propulsion systems that Improve the Way the World Works.
1001-5000 employees
H1B Sponsorship
Allison Transmission has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (8)
2023 (12)
2022 (5)
2021 (5)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-11-04Post Ipo Debt· $500M
2012-03-15IPO
2007-06-28Acquired
Leadership Team
David Graziosi
Chair, President and Chief Executive Officer
Fred Bohley
President and BU Leader, Allison Transmission and Allison Chief Operating Officer
Recent News
MarketScreener
2026-01-03
2026-01-03
Company data provided by crunchbase