Amperity · 2 months ago
Senior Training Program Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $140K/yr
5+ years expAmperity is an AI-first company that helps leading brands create personalized customer experiences through its Customer Data Cloud. The Training Program Manager will develop and deliver training programs for employees, partners, and customers, focusing on product adoption and user success while collaborating on curriculum development and continuous improvement of training processes.
AnalyticsArtificial Intelligence (AI)Big DataData ManagementMarketingSaaS
Responsibilities
Develop, deliver, and maintain end-user product training to Amperity employees, partners, and customers. Training delivery will be a combination of virtual classroom and on-demand content
Your training will focus on enabling product users to leverage data to drive value from our platform. You help drive product adoption by focusing on customer success, best practices, and building product champions
Assist colleagues in developing and evolving learning assets, keeping them up to date and organized
Collaborate on curriculum development and instructional design, creating exercises, labs, and quizzes
Assist in the development of training kits and Train the Trainer programs to aid others who provide customer end-user training
Contribute to the continuous improvement and scalability of the training process, utilizing the LMS and other tools
Work with Product Managers directly to improve the product based on your insights
Engage deeply with subject matter experts to develop your own expertise
Qualification
Required
Knowledge of databases, big data, cloud computing, IT, AI, and LLMs as well as basic SQL proficiency
Understanding of Marketing technology, digital marketing strategies, concepts, and processes
Minimum of 5 years' experience working in related technologies, ideally in enterprise b2b SaaS environments
Customer-focused and motivated to help learners succeed
Excellent writer and speaker
Flexible and patient with students and comfortable communicating to all levels of audiences
Proven success in the ability to transfer knowledge that bridges data, technology, and business value
Passionate about learning and sharing knowledge with others
Experience with a variety of training concepts, principles, and adult learning theory
Quick to learn new technical concepts and can rapidly turn around and impart that knowledge to others with passion and enthusiasm
Act with urgency to produce results quickly with an iterative approach to improvement
Preferred
Experience with API's
Experience with video-based and on-demand content
Willingness to travel up to 5% as needed
Benefits
100% employee healthcare coverage
Transportation subsidies
A comfortable work environment with plenty of snacks
Self-managed PTO
Flexibility to do your best work in the way that works for you
Company
Amperity
Amperity is an Intelligent Customer Data Platform that empowers global consumer brands by unlocking all their customer data.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$187MKey Investors
HighSage VenturesTiger Global ManagementMadrona
2021-07-13Series D· $100M
2019-07-15Series C· $50M
2017-10-26Series B· $28M
Leadership Team
Derek Slager
CTO & Cofounder
Amy Pelly
CFO
Recent News
Business Wire
2026-01-16
Destination CRM
2026-01-16
Company data provided by crunchbase