Volunteers of America, Utah · 2 months ago
Housing Advocate - Day Shift
Salt Lake City, UT
Full-time
Onsite
New Grad, Entry LevelVolunteers of America, Utah is a nonprofit organization dedicated to improving the lives of vulnerable individuals. The Housing Advocate role involves providing front line support to clients experiencing homelessness, assisting them with daily activities and working towards the shared goal of helping residents obtain stable housing.
Health CareHomeless ShelterHousekeeping ServiceNon Profit
Responsibilities
Provide quality customer service to clients accessing shelter and deliver services with safety, respect and effectiveness
Provide clear and specific information to clients regarding expectations, program activities and schedule during their orientation and ongoing as needed
Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices. Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures
Assist in maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor
Utilize a trauma informed approach when managing difficult client behaviors
Answer phones, greet clients, volunteers, donors, and other visitors in a friendly and professional manner, and aid as needed
Utilize the onsite supervisor and the on-call system for guidance and support and follow appropriate protocol for covering shifts in the event of illness, vacation, or other time off
Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately
Use agency vehicles to complete errands and to provide safe transportation for clients when necessary
Attend work as scheduled and arrive at the designated time
Work must be performed on-site due to the need to provide direct client care
Qualification
Required
Familiarity with Trauma Informed Care and Housing First philosophies and willingness to incorporate them in daily work
Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy
Possess basic computer skills
Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public
Willingness to accept supervision and direction
Must be at least 21 years of age, possess a current driver's license, have a good driving record and be insurable on the agency liability policy
Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen
Benefits
Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
Employee Assistance Program for all employees
33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service.
$50,000 in employer-paid life insurance; additional coverage available.
Employer contribution to your Health Savings Account (paid quarterly)
Employee Referral Program including cash bonuses and paid time off
Company
Volunteers of America, Utah
Volunteers of America Utah is a human services nonprofit organization with more than 300 paid staff who serve more than 10,000 people across the state each year through a dozen programs addressing homelessness, addiction and mental illness.
Founded in 1896
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kathy Bray
President & CEO
Dan Benshoff
Chief Development Officer (CDO)
Recent News
Business Wire
2025-12-09
Company data provided by crunchbase