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Epiq · 2 weeks ago

Director, Client Services

Beaverton, OR

Full-time

Onsite

Director/Executive

$160K/yr - $260K/yr

10+ years exp

Epiq is a company where people believe in what they are doing. The Director of Client Services is responsible for overseeing multiple project teams and ensuring superior service delivery across all client interactions while shaping and executing strategic initiatives.

Document ManagementEdiscoveryInformation TechnologyLegalLegal Tech

No H1B

Responsibilities

Provide strategic leadership to a geographically dispersed team of high-performing Client Services professionals, fostering collaboration, accountability, and operational excellence

Act as the strategic lead and primary liaison for key client relationships, ensuring consistent, high-impact communication, proactive issue resolution, and alignment of service delivery with client business objectives and long-term partnership goals

Establish and communicate clear, measurable performance goals for team members that align with broader business objectives, including billable goals, client satisfaction benchmarks, and service excellence metrics; regularly monitor progress and implement corrective actions to ensure consistent achievement and continuous improvement

Continuously monitor and manage individual and team performance against defined financial targets and operational KPIs, including quarterly and annual billable objectives; leverage performance data to identify trends, address gaps, and implement targeted strategies that drive accountability, profitability, and sustained service excellence

Facilitate structured coaching, performance feedback, and individualized career development planning to support employee growth, engagement, and retention. Champion a culture of accountability, collaboration, and continuous improvement by aligning team development with organizational goals and fostering an environment where high performance and professional fulfillment are consistently achieved

Design and monitor succession planning strategies to identify, develop, and retain high-potential talent within the team. Proactively cultivate future leaders by aligning individual growth opportunities with organizational needs, ensuring long-term continuity, leadership readiness, and scalable team performance

Demonstrate proactive leadership by anticipating challenges, addressing potential risks, and maintaining clear, consistent communication with executive stakeholders—ensuring that senior leaders are fully informed to support strategic decision-making

Qualification

Client relationship managementStrategic consultingLeadership experienceAnalytical capabilitiesPerformance managementVerbal communicationWritten communicationInterpersonal skillsProblem-solvingTeam collaboration

Required

At least 10 years of progressive leadership experience overseeing teams in a client-facing, professional services setting—ideally within the legal sector or a closely related industry

Proven ability to lead high-performing teams, enhance client satisfaction, and manage complex service delivery operations

Exceptional verbal and written communication skills, with the ability to convey information clearly, diplomatically, and confidently across all levels of the organization and with external stakeholders

A calm, professional demeanor and strong interpersonal acumen for navigating high-pressure situations and resolving complex client issues

Advanced critical thinking and analytical capabilities, with the ability to synthesize information quickly and make sound decisions in fast-paced, deadline-driven environments

Expertise in managing client expectations, budgets, timelines, and quality standards

Highest standards of confidentiality, discretion, and professionalism in safeguarding sensitive client and project information

A bachelor's degree from an accredited institution is required