Amazon Web Services (AWS) · 3 days ago
Customer Platforms & Operations, NatSec & Defense (NSD) Builders
Arlington, VA
Full-time
Onsite
Mid, Senior Level
$127K/yr - $172K/yr
3+ years expAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. The Technical Program Manager will drive operational excellence across enterprise market initiatives by providing platform support and streamlining access management while maintaining effective project prioritization systems.
Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Monitor and respond to the platform support channel, providing first-line technical support to internal customers
Conduct initial troubleshooting of system issues and create tickets for development team escalation when necessary
Identify, document, and analyze recurring issue patterns to develop systematic solutions
Track and analyze support metrics to drive continuous improvement initiatives
Create and maintain comprehensive wiki documentation and knowledge base resources
Own and execute user access audits for CRM and analytics platforms
Interface with CRM Admin team within the development organization to streamline access management processes
Maintain security compliance standards while reducing access complexity
Propose and implement access workflow improvements to accelerate provisioning timelines
Track and resolve access-related patterns and bottlenecks
Own, maintain, and communicate the enterprise market-wide project priority and tracking mechanism
Ensure clear visibility and scheduling of strategic initiatives across the organization
Collaborate with cross-functional teams including Sales, Sales Operations, Contract Management Office, Regional Marketing, and Billing
Develop self-service guidance resources and training materials for end users
Qualification
Required
3+ years of technical product or program management experience
2+ years of software development experience
3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field
US Citizen
Obtain and maintain an active TS/SCI security clearance with polygraph
Preferred
5+ years of experience in technical support, platform administration, or similar customer-facing technical role
IT security and access management experience, including user provisioning, audit processes, and compliance frameworks
Strong technical writing and documentation skills with experience creating knowledge bases, training materials, or process documentation in wiki-style platforms
Experience with data analytics and reporting tools (Tableau, Power BI, SQL queries) and ability to analyze support metrics and KPIs to identify trends and improvement opportunities
Basic scripting or coding skills (Python, JavaScript, or automation tools) for creating workflow improvements and streamlining repetitive platform administration tasks
Benefits
Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
BIRD Foundation
2025-01-22Grant
Leadership Team
Matt Garman
Chief Executive Officer
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
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