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SouthEast Alaska Regional Health Consortium (SEARHC) · 2 months ago

IT Help Desk Technician

AK - Juneau

Full-time

Onsite

Mid Level

$26.06/hr - $36.08/hr

4+ years exp

SouthEast Alaska Regional Health Consortium (SEARHC) is a non-profit health consortium serving the health interests of Southeast Alaska residents. The IT Help Desk Technician role involves providing technical support and quality customer service to staff and external clients, managing work requests, and assisting with system administration activities.

Health CareNon Profit

Responsibilities

Manage departmental work requests by answering initial inquiries and logging them into the customer support software/online ticketing system. Delegate tickets appropriately

Answer end-user questions with the assistance of IT staff, technical manuals, external technical help, and internal databases

Administration of new users, grant access to the SEARHC network and applications as needed

Develop and maintain internal documentation to improve departmental efficiency

Assist with system Administration activities

Provide user education on how to use MS applications, email and calendars

Supports security awareness initiatives

Supports and promotes the mission and values of SEARHC

Other duties as assigned

Qualification

Active DirectoryMS Azure IAMCustomer support softwareMS Office (365)Basic internal hardwareListening skillsCustomer service skillsProblem solving skills