Tiger Data (creators of TimescaleDB) · 3 hours ago
Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expTiger Data is a company that empowers developers and businesses with a fast PostgreSQL platform. As a Customer Success Manager, you will own a portfolio of high-impact accounts, focusing on revenue retention, expansion, and customer advocacy while collaborating across teams to ensure customer success.
ComputerDatabaseInformation ServicesSoftware
Responsibilities
Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
Building strong, multithreaded relationships with technical and business stakeholders, including execs
Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
Driving internal improvements to our CS playbooks, tooling, and automation as we scale
Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
Helping us convert customers into active champions — case studies, testimonials, reference calls, and more
Qualification
Required
2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
Fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
Hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
Can translate fluently between business goals and technical complexity — you're as comfortable with a VP Eng as a DevOps IC
Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
Curious, decisive, and proactive — you think ahead and solve for scale
Excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
A working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
Strong communication skills (written, verbal, async) and know how to build trust quickly with customers
Thrive in fast-paced environments where ambiguity is a feature, not a bug
Preferred
Experience with technical products or a strong interest in learning about databases and infrastructure
Comfortable leading customer conversations at both technical and executive levels
Ability to build and iterate on playbooks
Benefits
Flexible PTO and comprehensive family leave
Fridays off in August 😎
Fully remote opportunities globally
Stock options for long-term growth
Monthly WiFi stipend
Professional development and educational resources 📚
Premium insurance options for you and your family (US-based employees)
Company
Tiger Data (creators of TimescaleDB)
Postgres for Developers, Devices, and Agents. The data platform trusted by hundreds of thousands from IoT to Web3 to AI and more.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$181.1MKey Investors
Tiger Global ManagementRedpointIcon Ventures
2022-02-22Series C· $110M
2021-05-05Series B· $40M
2019-01-29Series A· $15M
Leadership Team
Michael Freedman
Cofounder / CTO
Recent News
New Enterprise Associates
2026-01-05
Company data provided by crunchbase