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Hex · 14 hours ago

Product Expert

United States

Full-time

Remote

Entry, Mid Level

$115K/yr - $125K/yr

2+ years exp

Hex Technologies is rapidly growing and is seeking a Product Expert to support and nurture customer success with their product. The role involves engaging with analytically technical users, providing excellent customer support, and developing technical content to enhance user experience with Hex's analytics platform.

AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceDatabaseSoftware

Responsibilities

Ensure customers are successful by serving as a primary contact for technical questions and use case development throughout the user lifecycle

Provide excellent customer support experience (via chat, email, and Slack) by combining deep user empathy, thoughtful insights, and helpful responses to user questions

Develop an understanding of the needs of the different types of Hex users and learn how to both apply that knowledge and anticipate their future questions

Develop technical content to help users get and stay successful with Hex, including demo projects, documentation, and videos

Identify product weaknesses and common pain points, providing feedback and suggestions to the Product team

Qualification

SQLPythonData Science toolingAnalytical thinkingCustomer communicationUser empathyTeamwork

Required

2+ years experience as a working data scientist, analyst, or analytics engineer, using SQL & Python

Beyond-the-basics experience with Data Science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools

Developed analytical thinking ability to effectively troubleshoot complex problems

A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems

You're an excellent communicator, who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders

A high rate of learning, natural curiosity, and eagerness to debate opinions to find truth

A passion for team work, and willingness to be patient, provide honest feedback, and help us build an awesome company culture

Based in NYC or SF and excited to work in office 2 days per week, or Remote in EST or PST

Preferred

Experience in a user-facing technical capacity - maybe you've been a Data Consultant or a Customer Engineer

Familiarity with the contemporary data stack across ETL, storage, BI, ML, and everything between, with a demonstrated ability to stay up to date with new developments